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- Tasks: Handle reservations and deliver five-star service to guests.
- Company: Join The Landmark London, a vibrant 5-star hotel near Marylebone station.
- Benefits: Enjoy up to £34,500 salary, discounts, free meals, and private medical insurance.
- Why this job: Be part of a passionate team and contribute to memorable guest experiences.
- Qualifications: Experience in reservations and customer service is preferred.
- Other info: Work in a dynamic environment with opportunities for development and community initiatives.
The predicted salary is between 28000 - 39000 £ per year.
Social network you want to login/join with:Join us as a Senior Reservations Agent and enrich the journeys of our guests and team members!The Landmark London is seeking dynamic individuals to join our energetic and passionate team. Located opposite Marylebone station, near Baker Street and Edgware Road stations, we offer a vibrant work environment.As a Senior Reservations Agent, you\’ll enjoy benefits such as:Annual earnings up to £34,500 (£31,000 base salary + non-contractual tronc)Pension contributions50% discount at our restaurants and spa treatmentsFree meals on dutyTeam member and Friends & Family ratesComplimentary stay after passing probationDiscounts via our benefits platformPrivate medical insuranceDevelopment programs including apprenticeships and management trainingInterest-free season ticket loan24/7 online GP and mental health supportBike to work schemeRecommend a Friend incentiveUniforms provided and laundered free of chargeOpportunities to contribute to community and environmental initiativesRecognition schemes and social eventsWe are hiring a Senior Reservations Agent to join our Central Reservations Department on a permanent basis. The role involves delivering memorable experiences and five-star service, fostering a positive and diverse team environment.Your main duties will include:Handling inbound reservations via calls, emails, and online requests for multiple properties, adhering to standards (LQA, IHG)Using Opera Cloud, Spa/F&B booking systems, Outlook, and other tools to ensure data accuracy and efficiencyUnderstanding budgets and forecasts for properties, including Spa and F&B targetsMonitoring performance against targets and implementing sales strategiesManaging availability, inventory, overbooking, and cross-selling to maximize sales opportunitiesThe position requires working 40 hours per week on a shift rota.We are proud to be:One of Sunday Times’ Top 100 “Best Companies to Work For 2025”A member of The Leading Hotels of the World5-star ratedEarth Check Silver Certified 2025If you believe your experience and personality align with this role, we encourage you to apply today. Your uniqueness makes us exceptional!All applicants must be legally eligible to work in the UK. #J-18808-Ljbffr
Senior Reservations Agent employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reservations Agent
✨Tip Number 1
Familiarise yourself with the Opera Cloud system, as it's a key tool for the Senior Reservations Agent role. Consider taking an online course or watching tutorials to get a head start on how to navigate and utilise this software effectively.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling reservations and managing guest expectations. Role-playing scenarios with friends or family can help you prepare for real-life situations you'll encounter in the role.
✨Tip Number 3
Research The Landmark London and its offerings, including the restaurants and spa services. Being knowledgeable about the property will allow you to engage confidently with potential guests and demonstrate your enthusiasm during the interview.
✨Tip Number 4
Network with current or former employees of The Landmark London on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Senior Reservations Agent role, which can help you tailor your approach.
We think you need these skills to ace Senior Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Senior Reservations Agent. Tailor your application to highlight relevant experience and skills that match these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in reservations or customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver five-star service.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of The Landmark London that appeal to you and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in reservations.
How to prepare for a job interview at JobLeads GmbH
✨Know the Company
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Senior Reservations Agent, you'll be handling guest interactions. Prepare examples from your past experiences that highlight your ability to provide excellent customer service, resolve issues, and create memorable experiences for guests.
✨Familiarise Yourself with Relevant Tools
The role involves using systems like Opera Cloud and various booking tools. If you have experience with these or similar systems, be ready to discuss it. If not, demonstrate your willingness to learn and adapt quickly to new technologies.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within The Landmark London. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
