Senior Admin Assistant | Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

An opportunity has arisen in the Cardiology Department for a Senior Admin Assistant.We are seeking to recruit an enthusiastic and self-motivated individual to join a busy, friendly team.Responsibilities include advising and supervising clerical staff, planning and booking appointments, maintaining accurate written records, and conducting some statistical and audit work. The role involves working across two sites: Royal Albert Edward Infirmary and Leigh Infirmary.Candidates must present original certificates for qualifications at interview. Please note that this vacancy may close early if a high volume of suitable applications is received.Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust provides acute hospital and community services to the Wigan Borough and surrounding areas. We value our staff, believing that \”happy staff makes for happy patients,\” and have a strong track record in staff engagement and living our values, \”the WWL Way\”.We are committed to placing patients at the heart of everything we do, ensuring safe, effective care with dignity. We welcome applications from all sections of society to enrich our diverse workforce.Planning and Organisational DutiesPlanning the work of clerical staff, including staff rosters across multiple sites, ensuring daily duties are completed.Prioritising workloads to assist with unscheduled activities, ensuring patient care is not compromised.Booking and managing patient appointments for various procedures and diagnostics.Managing non-routine activities, such as rescheduling patients and handling emergency bookings.Solving problems and communicating complex information about test changes and pre-assessment needs.Using protocols for patient medication management before diagnostic tests.Utilising multiple IT systems to plan clinics and prevent breaches.Coordinating with patients and teams to confirm pre-procedure requirements.Collaborating with external sources like GPs and tertiary centres for patient care continuity.Managing patient appointment systems and assisting in IT system induction for new users.Liaising with porters, wards, and ambulance services for patient transport.Reporting referral and waiting time trends to managers.Monitoring attendance and DNAs, ensuring follow-ups are arranged.Handling mail, referral letters, and calls, providing advice from MDTs.Producing reports using Microsoft/Excel.Identifying and implementing service improvements.Overseeing clinic operations for timeliness and efficiency.Representing clerical staff in meetings on policy and service development.Ensuring patients receive appropriate follow-up appointments and monitoring patient flow.Participating in service audits and data input tasks.Communications and Key Working RelationshipsMaintain a confident, empathetic approach, especially in distressing situations like procedure cancellations. Communicate effectively with patients, clinicians, and staff, respecting cultural and individual differences. Handle emotional situations professionally.Responsibility for FinanceIdentify resource deficits, monitor materials and equipment, and organize transport and interpreter services, considering financial costs.Responsibility for Human ResourcesMaintain personal and professional development, participate in training and supervision, contribute to inductions, and assist in staff appraisals.This advert closes on Monday 18 Aug 2025. #J-18808-Ljbffr