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- Tasks: Lead the Room Reservations team, ensuring exceptional service and managing daily operations.
- Company: Join Maybourne, home to iconic hotels like Claridge's and The Connaught, known for luxury and excellence.
- Benefits: Enjoy perks like extra annual leave, wellness initiatives, and competitive salary packages.
- Why this job: Be part of a vibrant community that values creativity, growth, and memorable guest experiences.
- Qualifications: Looking for spirited individuals with a passion for hospitality and strong leadership skills.
- Other info: Opportunities for internal progression and unique colleague events throughout the year.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Room Reservations Team Leader role at Maybourne1 day ago Be among the first 25 applicantsJoin to apply for the Room Reservations Team Leader role at MaybourneWe are seeking an exceptional Room Reservations Team Leader to join the Maybourne Reservations team.Maybourne owns and manages Claridge\’s, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – six of the world\’s most renowned hotels; and Surrenne – wellbeing and longevity Member’s Club. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.As a Room Reservations Team Leader, your responsibilities will include but will not be limited to:Daily OperationsContinuously monitor and priorities calls, emails and chat queues to ensure high value and complex enquires are escalatedManage the daily operation to ensure agreed service levels are exceeded, which includes daily rota management, adjusting priorities throughout the day and following up with under performance.Ensure strong communication within the Reservations, Support office and Operational teamsLead by example by handling calls, emails and chats when requiredAct as a first line support for the Reservations AgentsPeople ManagementPerform regular personalised motivational and inspiring one to ones as outlined by the Head of ReservationsEnsure training is carried out on an on-going basis and standards are monitored to continually increase the performance and effectiveness of the team.Manage agent’s areas of concern by putting robust and consistent action plans in placePresent coaching teams’ performance in weekly meetings with the Head of ReservationsTo instil sound product knowledge and selling skills in the Reservations team in order to increase conversion ratesTo establish procedures to ensure reservations consultants offer the defined variety of rates and promotional packages to optimise conversion, whilst up sellingMonitor agent’s performance in line with Making Maybourne Magic frameworkOverseeing and conducting the new starter training programme ensuring all new agents receive detailed and clear training in line with Reservation standards.Who thrives here?You are spirited, with an unwavering passion for exceeding expectations at every turn. Warmth and approachability define you, and collaboration is second nature. You possess an ambition that not only drives your personal growth but also elevates the team around you, inspiring excellence daily. Your innate curiosity and keen attention to detail allow you to anticipate needs effortlessly. For you, this is not just a job—it’s the next chapter in an extraordinary career.The Maybourne ExperienceAt Maybourne, you’ll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking. Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role.We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms. Whether refining your craft or expanding your horizons, we help you shape a career as unique as you are.Your dedication and hard work deserve to be recognised and celebrated. That’s why we ensure our rewards are as exceptional as the contributions you bring to Maybourne each day. In return for your hard work and dedication we offer you:A Rewarding Career with MaybourneAt Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones – both personal and professional.Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishesOption to purchase up to five additional days of annual leave per year.Monthly access to subsidised massage and podiatry treatmentsA programme of wellbeing initiatives, from mental health support to physical activity24-hour confidential assistance helplineOn- and off-site Occupational Health supportLife assurance through our Death in Service schemeEye care support, including vouchers and contributions towards glasses*Cycle to Work SchemeRecognition & GrowthAn extra paid day’s leave to celebrate your birthdayInstant recognition and award programme, celebrating extraordinary contributionsDedicated in-house training and development to support your personal and professional growthMonthly colleague awards with generous prizesOpportunities for internal progression and cross-property moves‘Introduce a Star’ referral scheme – with rewards of up to £1,500*Long service celebrations to honour your continued dedicationA highly competitive salary packageIncreased holiday entitlement after 3 and 5 years of serviceFamily-first policies, including enhanced maternity and paternity paySeason ticket travel loansSmart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.Moments to RememberExceptional colleague rates of £50 per night across Maybourne properties for you and your familyA hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*50% off food and beverage across our restaurants and bars*Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrationsThoughtful gifts to mark weddings, new arrivals, and retirements*Selected benefits are subject to terms and conditions.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionManagement and General BusinessIndustriesHospitalityReferrals increase your chances of interviewing at Maybourne by 2xGet notified about new Hospitality Manager jobs in London Area, United Kingdom.London, England, United Kingdom 1 week agoOperations Director : Leisure Hospitality Group A GBP 95k OTELondon, England, United Kingdom 16 hours agoHospitality Manager- Westfield, White City, LondonLondon, England, United Kingdom 3 months agoHospitality Manager – Leading Leisure Entertainment BrandActing General Manager Luxury Restaurant Group 45/70kHackney, England, United Kingdom 1 week agoIslington, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 weeks agoHotel Manager, Pre-Opening – St. Regis LondonLondon, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoHospitality Manager : Fun Leisure Concept Expanding in the UKLondon, England, United Kingdom 1 week agoSenior Operations Manager – Hospitality PartnershipsWatford, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 day agoManagement Trainee Hospitality International / LondonLondon, England, United Kingdom 1 day agoWatford, England, United Kingdom 6 days agoCroydon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 month agoInterim Strategic Hotel Director, Molton Brown, GlobalLondon, England, United Kingdom 2 weeks agoTower Hamlets, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 21 hours agoWe’re unlocking community knowledge in a new way. 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Room Reservations Team Leader employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Reservations Team Leader
✨Tip Number 1
Familiarise yourself with Maybourne's unique brand and values. Understanding their commitment to luxury and exceptional guest experiences will help you align your answers during interviews and demonstrate that you're a perfect fit for their culture.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team or improved performance, as this role requires strong people management abilities.
✨Tip Number 3
Research the latest trends in the hospitality industry, particularly in luxury hotel reservations. Being knowledgeable about current practices and technologies can set you apart and show that you're proactive about staying informed.
✨Tip Number 4
Network with current or former employees of Maybourne if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Room Reservations Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team leadership. Emphasise any previous roles where you managed reservations or customer service teams, showcasing your ability to exceed service levels.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of Maybourne's commitment to exceptional guest experiences. Use specific examples from your past that demonstrate your leadership skills and ability to inspire a team.
Showcase Your People Management Skills: Highlight your experience in training and motivating teams. Discuss how you've previously implemented action plans to improve performance and how you foster a collaborative environment among team members.
Demonstrate Attention to Detail: Given the nature of the role, it's crucial to show your keen attention to detail. Mention instances where your meticulous approach led to improved processes or enhanced guest satisfaction, reinforcing your fit for the Room Reservations Team Leader position.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Leadership Skills
As a Room Reservations Team Leader, demonstrating your leadership abilities is crucial. Be prepared to discuss your experience in managing teams, motivating staff, and handling performance issues. Share specific examples of how you've successfully led a team in the past.
✨Understand the Company Culture
Maybourne values warmth, approachability, and collaboration. Research the company’s ethos and be ready to explain how your personal values align with theirs. This will show that you are not just looking for a job, but a place where you can contribute positively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of scenarios related to reservations management, such as dealing with difficult customers or managing high-pressure situations, and prepare your responses accordingly.
✨Highlight Your Attention to Detail
In the hospitality industry, attention to detail is key. Be ready to provide examples of how your keen eye for detail has improved processes or enhanced guest experiences in your previous roles. This will demonstrate your suitability for maintaining the high standards expected at Maybourne.
