Retention Marketing Manager, 6 Month FTC

Future is a global platform for specialist media with scalable, diversified brands of over 70 print and digital products. Reporting into the Head of Retention, this role is a great opportunity to join our Customer Operations team, to deliver an excellent customer retention strategy on our high-profile UK News & Wealth brands. What you\’ll be doing Reporting to the Head of Retention Marketing, you\’ll drive yield and revenue, and improve lifetime value across our digital and print subscriber base. You will deliver retention and engagement marketing initiatives to reduce churn and win back customers. You should be experienced in retention analytics and able to present results and recommendations to key stakeholders at all levels. You will plan and implement retention marketing roadmaps, ensuring continual improvement through a test and learn approach, and applying best practices. Above all, you will be customer-centric, always delivering a first-class customer experience, while also reviewing how we can reduce costs and maximize our retention budget to support LTV across the business. Experience that will put you ahead of the curve At least 4 years experience in retention or CRM marketing (ideally from a subscriptions background) Experience managing multi-channel marketing campaigns, including email Knowledge of CRM/CDP Platforms and automated digital journeys Experience using Google Workspace apps and collaboration tools Knowledge of industry trends Copywriting skills What\’s in it for you The expected salary range for this role is £25,000 – £37,500. This is a hybrid role based in our Bath or London office, working three days in the office and two from home. Plus, enjoy more great perks, including: Uncapped leave, trusting you to manage your workload and time A share of profits with a bonus when targets are hit Referral rewards for bringing in new colleagues Wellbeing support through our Colleague Assistance Programmes Opportunity to purchase shares via our Share Incentive Plan Internal job family level: P6 Who are we… We\’re Future, the global leader in specialist media. With over 3,000 employees across 200+ media brands, Future is a destination for passionate people worldwide seeking trusted, expert content that educates and inspires action—online and offline—through our websites, magazines, events, newsletters, podcasts, and social spaces. We have ambitious plans to build on our growth momentum and explore new opportunities. We\’re looking for driven individuals to join us! Our Future, Our Responsibility – Inclusion and Diversity at Future We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. We strive to create a workplace where everyone feels valued, respected, and empowered to thrive. We are committed to fair and inclusive hiring, welcoming talent from all walks of life. It\’s not just about what you bring to the table—it\’s about ensuring everyone has a seat at it. Because a diverse team isn\’t just good for business. It\’s the future. Please let us know if you need any reasonable adjustments to ensure the best experience for you! Learn more about Our Future, Our Responsibility on our website. #LI-Hybrid #J-18808-Ljbffr