Residential HVAC Service Technician

Join to apply for the Residential HVAC Service Technician role at Sila Services1 year ago Be among the first 25 applicantsJoin to apply for the Residential HVAC Service Technician role at Sila ServicesGet AI-powered advice on this job and more exclusive features.This range is provided by Sila Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$25.00/hr – $38.00/hrNashoba Air & BoilerWorks – HVAC Service Technicianif you have a “can-do” spirit and a drive to succeed we want you to come grow with us!Why Nashoba Air & BoilerWorks?We feel a deepNashoba Air & BoilerWorks – HVAC Service TechnicianNashoba Air & BoilerWorks is Nashoba Valley\’s premiere employer within the HVAC, Plumbing, and Electrical industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for a HVAC Service Technician with a track record of providing exceptional customer service to join our team! Whether you are a seasoned veteran or a novice; if you have a “can-do” spirit and a drive to succeed we want you to come grow with us!Why Nashoba Air & BoilerWorks?We feel a deep personal responsibility to our employees. We seek to create and maintain an environmentwhere every employee is provided the opportunity to develop his or her maximum potential, a warm and friendly work environment and career opportunities.If you possess that special combination of mechanical skills, a desire to learn and enjoy helping homeowners, Nashoba Air & BoilerWorks is where you want to be. When we hire, it’s not only experience that we look for. If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed. We demonstrate this commitment every day, it’s our investment in employee growth that makes Nashoba Air & BoilerWorks a premier place to work.Come grow with us!In exchange for your skillset and commitment, we offer:Company vehicle, gas card, cell phone, and tablet401(k) with Company MatchHigh-quality, Affordable Medical, Dental, and Vision InsuranceHealth Savings Account with company contributionsCompany Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability InsurancePaid HolidaysPaid Time Off (PTO)Parental LeaveTuition reimbursementSpecial deals/Discounts on a variety of services and entertainmentTool accountSafety shoe reimbursementFamily & friends discounts on servicesYearly Performance ReviewsAs a Residential HVAC Service Technician at Nashoba Air & BoilerWorks, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers\’ homes.Key Performance Indicators (KPIs) for Residential HVAC Service Technician:Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptlyFirst-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service callResponse Time: Respond to service requests within Nashoba Air & BoilerWorks\’ defined time frame. Timely response ensures customer comfort and builds trustService Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company\’s financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visitsService Agreement Enrollment: Successfully enroll customers in Nashoba Air & BoilerWorks\’ service agreements, promoting long-term customer relationships and recurring revenueProductivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hoursTechnical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practicesInventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked itemsSafety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance periodDocumentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platformTeam Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environmentProfessionalism and Communication: Uphold professional communication and appearance at all times when interacting with customersAttendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work scheduleAdditional Duties as AssignedJoin our team and become an integral part of Nashoba Air & BoilerWorks\’ commitment to exceptional HVAC services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!Competitive compensation including a lucrative hourly wage, commission, and bonuses.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesConsumer ServicesReferrals increase your chances of interviewing at Sila Services by 2xGet notified about new Heating Air Conditioning Service Technician jobs in Littleton Common, MA.Marlborough, MA $65,000 – $95,000 1 month agoHolliston, MA $40,000 – $60,000 3 days agoHolliston, MA $60,000 – $100,000 3 days agoHVAC Technician – Refrigeration Encore Boston HarborHVAC Technician – Refrigeration Encore Boston HarborHVAC Residential Service Technician – unlimited earning potentialLowell, MA$90,000.00-$105,000.002 weeks agoHVAC Installer – Veterans Encouraged to Apply!Littleton Common, MA$20.00-$45.001 year agoLowell, MA$90,000.00-$105,000.002 weeks agoLowell, MA$90,000.00-$105,000.002 weeks agoResidential HVAC Service Technician – Sign on Bonus up to $5,000! – Veterans Encouraged to Apply!Lowell, MA$90,000.00-$105,000.002 weeks agoHVAC Residential Service Technician – unlimited earning potentialChelmsford, MA$40,000.00-$200,000.001 month agoAndover, MA $90,000 – $105,000 2 weeks agoHolliston, MA $60,000 – $100,000 2 days agoLawrence, MA $90,000 – $105,000 1 month agoWe’re unlocking community knowledge in a new way. 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