Receptionist / Administration Officer | University Hospitals Coventry and Warwickshire NHS Trust

The post holder will be responsible for a range of administration duties to support the Warwickshire, Solihull & Coventry NHS Breast Screening Programme and the symptomatic breast imaging service and will be the first point of contact for our patients and visitors, working on our busy reception desk in our Breast Unit and in our busy Admin Office.We are looking for someone who:* Has good interpersonal skills & experience of dealing with customers both face to face and over the phone;* Has the ability to learn several computer systems;* Pays good attention to detail;* Is well organized and self motivated;* Can multi-task;* Is a team player;* Is flexible.In return we offer:* A busy, friendly working environment;* An interesting and worthwhile role;* Regular training sessions;* Appraisal and personal development.Please note that sponsorship is not eligible for this position.Please be advised that the interviews for this post will take place on 04/09/2025.Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.• To act as the first point of contact for a range of telephone calls and in-person when covering reception duties.• To use the National breast screening system to arrange/change appointments for women called for breast screening, considering the needs of the client and patient choice.• Where it is not possible to provide a suitable appointment time for a lady, the post holder is expected to use her initiative and, where necessary, liaise with a senior member of staff.• Monitor the availability of appointment slots and highlight shortfall to the Office Manager.• To use own initiative to adjust allocated timeslots to accommodate clients with a variety of special needs.• To be responsible for entering changes to demographic details from the screening episode onto the computer, ensuring the appropriate end point action to be transmitted to the national database in accordance with the departmental Quality Management SystemUniversity Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence – University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation\’s core values.• Carry out reception duties as required by the department, following department procedures and in line with the required start and finish times as is required.• Act as the first point of contact for dealing with routine enquiries and takes appropriate action as necessary liaising with others as appropriate.• Reviews the communication systems for staff, patients and/or external sources using appropriate communicative tools.• Responsible for implementing and maintaining both manual and electronic filing systems and databases as required by the department, ensuring all documents are accurately and appropriately archived.Assist with training new team members in operational department systems and department procedures.• Responsible for ordering stationery and other equipment whilst monitoring and maintaining stock levels.• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. minutes, memos).• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.• Undertake filing and photocopying as necessary ensuring all documents are accurately and appropriately archived/tracked.• Collate information and reports in preparation for screening, symptomatic and assessment clinics.• Maintain an efficient and comprehensive clerical service providing support to the departments and other team members as requested.• Prioritising daily tasks to achieve timescales set as provided by the screening office manager.• Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and referring them onto the appropriate line manager for further investigations and response.• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.• Provide appropriate cover in the absence of other members of the team.For further details of the role please see the attached job description.This advert closes on Friday 22 Aug 2025 #J-18808-Ljbffr