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- Tasks: Deliver IT projects, ensuring high standards and timely completion.
- Company: Join Air IT, a dynamic company focused on innovative technology solutions.
- Benefits: Enjoy hybrid working, 25 days leave, and ongoing learning opportunities.
- Why this job: Be part of a supportive culture that values diversity and community impact.
- Qualifications: Experience with Microsoft technologies and excellent communication skills required.
- Other info: Flexible work arrangements and a commitment to employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
2 weeks ago Be among the first 25 applicantsDirect message the job poster from RM plcSenior Executive – HR HRM and Industrial PsychologistWould you like to enrich the lives of learners?RM Technology has shaped future generations for over fifty years by implementing innovative technology solutions in schools and colleges. Founded in 1973, we’re a trusted Edtech partner, transforming teaching environments to be more productive, resilient, and sustainable.Our committed team pioneer, collaborate, and continually push the bar on products and services in the EdTech space.Visit us here to find out more: www.rm.com/educationResponsibilitiesThe RoleThe Professional Services Engineering Function sits within our Implementation & Consultancy Services Division and is responsible for the implementation of end-to-end technical solutions in customer environments and ensuring the correct criteria have been met to deliver from projects into Service. This is a customer facing role and requires the holder to spend a high proportion of their time in a customer environment.This role will be responsible for delivering all installation services both onsite and remote. Reporting to the Professional Services Manager, the post holder will act as the point of contact for all Installation work.The job holder will be expected to be able to work independently on their projects with minimal technical input from peers, they should know when to seek guidance and ensure that all processes are adhered to.Customer Impact. For customers you will be a trusted point of contact through implementation. You will demonstrate RM’s unique understanding of the education environment. At implementation where you will ensure that all technical deliverables have been achieved to a high standard.Project Impact. At implementation you will be a key member of the project team ensuring consistent technical delivery. You will be responsible for implementing all technical deliverables.ICS Function Teams. Professional Services Engineers will work with all other parts of the ICS Function: Project Management, Technical Architecture and Service Transition teams to ensure that following implementation the Service operational teams have everything they need with the new service or changed service, and that it has been fully implemented to the required scope.Main ResponsibilitiesImplementation of all Technical DeliverablesMaintenance of Technical Implementation documentationKeeping Technical skills currentContinuous improvement – Help grow and strengthen RM Products and Services by providing feedback on implementations.ImplementationWork with key external stakeholders to provide reassurance that all technical deliverables will be delivered to a high standard.Work with the Project Team to ensure that all technical deliverables have been met. Provide regular updates to the project team on progress.Review and accept work instructions from the Technical Architecture Teams.Deliver to the defined Technical Acceptance criteria.Ensure areas for continuous improvement are identified and acted uponWork with the customer to ensure that project acceptance is completed.Work with the service transition teams where required to handover the project into the live environment.Support and GovernanceProvide support to other team members.Provide feedback into Professional Services Technical work instructions to ensure.Provide peer review and feedback on implementation issues.Skills and ExperienceYou will have proven experience of:Providing installation services in a customer environmentManaging a customer through changeWorking with a number of different internal stakeholders to deliver Project success.You will demonstrate:Strong problem-solving and troubleshooting skills.Good judgement in making critical technical decisions, escalating, or reviewing with colleagues where appropriate.The drive to overcome technical issues and applies an effective diagnostic methodology when troubleshooting.Excellent customer communication skills and ability to communicate technical tasks to non-technical people.Excellent verbal and written communicationStrong Communication skills, able to work with a variety of stakeholders, and effectively communicate technical knowledge to non-technical audiences.Collaborative team workingPro-activeness, willing to take responsibility and have the mind-set for continuous improvement.You will have the following Skills:Virtualisation VMware and Hyper-V Failover ClusteringServer and SAN storage technologiesMicrosoft Endpoint management – Microsoft Intune / Configuration Manager.Microsoft M365Windows Server 2022 or 2019: Active Directory, DNS, GPOsInfrastructure (wired and wireless networking) including knowledge of HP Aruba CentralConnectivity (router installs and troubleshooting)Backup and Antivirus solutionsYou will have:UK Driving licence and flexibility to travel at short notice to customer sites across the UKWhat\’s in it for you?At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com.Unfortunately, we are unable to offer visa sponsorship for this role.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionIndustriesIT Services and IT Consulting and EducationReferrals increase your chances of interviewing at RM plc by 2xGet notified about new Professional Services Engineer jobs in England, United Kingdom.London, England, United Kingdom 9 hours agoLondon Area, United Kingdom £80,000.00-£85,000.00 11 hours agoTechnical Presales Engineer – Infrastructure SolutionsFarnborough, England, United Kingdom 1 week agoProfessional Services Consultant – AssociateLondon, England, United Kingdom 23 hours agoWideopen, England, United Kingdom 1 day agoOxford, England, United Kingdom 4 days agoSittingbourne, England, United Kingdom £35,000.00-£45,000.00 13 hours agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 6 hours agoDoncaster, England, United Kingdom 1 month agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 day agoField Service Technician / Engineer – DarlingtonPrincipal Consultant – Infrastructure/Platform EngineerHertford, England, United Kingdom 3 weeks agoNorthamptonshire, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 week agoGreater London, England, United Kingdom 1 week agoLondon Area, United Kingdom £40.00-£47.00 4 hours agoLondon, England, United Kingdom 2 weeks agoNutfield, England, United Kingdom 3 weeks agoWe’re unlocking community knowledge in a new way. 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Professional Services Engineer employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Engineer
✨Tip Number 1
Familiarise yourself with the latest Microsoft technologies mentioned in the job description. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Air IT on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Professional Services Engineer role, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your project management skills and experiences in detail. Be ready to share examples of how you've successfully delivered IT projects on time and within scope, as this is a key responsibility of the role.
✨Tip Number 4
Showcase your communication and customer service skills during any interactions with the recruitment team. This role requires collaboration with various teams, so demonstrating your ability to work well with others is crucial.
We think you need these skills to ace Professional Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft technologies and project management. Use keywords from the job description to demonstrate that you meet the qualifications and skills required for the Professional Services Engineer role.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical expertise and customer service skills. Mention specific projects you've worked on that align with the responsibilities of the position, and express your enthusiasm for contributing to the team at Air IT.
Showcase Relevant Experience: In your application, provide examples of past projects where you successfully delivered IT solutions. Highlight your experience with Microsoft technologies, networking, and any relevant certifications like AZ-104 to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at JobLeads GmbH
✨Know Your Technical Stuff
Make sure you're well-versed in the latest Microsoft technologies and networking concepts. Brush up on your knowledge of Windows Server, Hyper-V, and Azure services, as these will likely come up during the interview.
✨Demonstrate Project Management Skills
Be prepared to discuss your experience with managing IT projects. Highlight any specific examples where you collaborated with project management teams to ensure successful project delivery within timelines.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-world project challenges. Think about potential snagging issues and how you would report them, as well as how you would ensure smooth handovers to the Service Desk.
