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- Tasks: Provide onsite tech support, resolve Tier 1 incidents, and assist with hardware setup.
- Company: Solvere One is a leading Managed Service Provider focused on network security and proactive IT solutions.
- Benefits: Enjoy 401K, healthcare, dental, vision, and paid vacation in a full-time role.
- Why this job: Join a fast-paced environment where your contributions directly impact business security and growth.
- Qualifications: Self-starters with excellent communication skills and a passion for tech are encouraged to apply.
- Other info: Work closely with clients in Houston and gain hands-on experience in IT support.
The predicted salary is between 30000 - 42000 £ per year.
About the CompanySolvere Onehas established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere Onefocuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. Weprovide executive-level, white-glove support.OpeningSolvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in Houston, TX. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff.Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization\’s well-being while operating in a fast-paced environment.This role reports to the Service Delivery Manager.Position Requirements:Examples of essential duties are interpreted as being descriptive and not restrictive.Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.Create detailed technical documentation for resolutions of issues.Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.Update and maintain hardware inventoryAudio/visual support for conference and training room equipmentRequired Technical Experience:Microsoft Windows Desktop OS installation and supportApple / Mac Desktop OS installation and supportMicrosoft Office 365 administration and supportiPhone / Android troubleshootingMulti-factor Authentication configuration and supportPreferred Technical Experience:ConnectWise ManageConnectWise AutomateIT GlueSophos suite of solutionsThis is a full-time, salaried position. Salary commensurate with experience.Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. #J-18808-Ljbffr
MSP Tier I Technician employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Tier I Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Desktop OS and Apple/Mac support. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, as this role requires excellent verbal and written abilities. Consider role-playing scenarios where you explain technical issues to non-technical users to enhance your clarity and professionalism.
✨Tip Number 3
Network with current or former employees of Solvere One on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for potential technical assessments by reviewing common Tier 1 troubleshooting scenarios. Being able to demonstrate your problem-solving skills in real-time can significantly boost your chances of landing the job.
We think you need these skills to ace MSP Tier I Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the MSP Tier I Technician role. Focus on your technical expertise in Microsoft Windows, Apple/Mac OS, and any experience with troubleshooting and support.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and professionalism. Mention specific examples of how you've resolved technical issues in the past and your ability to work in a fast-paced environment.
Highlight Soft Skills: Since the role requires excellent verbal and written communication, emphasise your soft skills in your application. Provide examples of how you've interacted with users and resolved their issues courteously and effectively.
Show Enthusiasm for the Role: In your application, express your eagerness to contribute to Solvere One's mission. Mention your motivation to work in IT services and your commitment to providing top-notch support to clients.
How to prepare for a job interview at JobLeads GmbH
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, especially around Microsoft Windows and Office 365. Brush up on troubleshooting techniques for both PC and Mac systems, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves interacting with users daily, practice articulating your thoughts clearly and professionally. Prepare to discuss how you've effectively communicated solutions to technical problems in the past, as strong verbal and written communication skills are a must.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've identified and resolved Tier 1 incidents in previous roles. Think of specific scenarios where you successfully diagnosed issues and provided solutions, as this will highlight your ability to think on your feet in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
