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- Tasks: Join our team to install, support, and upgrade Mitel telephone systems.
- Company: Sentenia Systems is a dynamic tech company based in Wakefield, MA.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Be part of a supportive team while enhancing your technical skills in a fast-paced setting.
- Qualifications: Certifications in MiTel systems and knowledge of VoIP are essential; customer service skills are a must.
- Other info: Willingness to travel and be part of an on-call rotation is required.
The predicted salary is between 36000 - 60000 £ per year.
Job DescriptionSentenia Systems, located in Wakefield, MA., is seeking a telephone technician with experience working with MiTel to join their team. If you are self-motivated and a team player than Sentenia Systems would be a great place for you to work and grow.Responsibilities:Program, configuration, support, install, repair and upgrades of Mitel business telephone systemsInstall, run and troubleshoot cable/jacks/speakers and hornsWork with voice and data carriers on cut overs and repairsEnd user training on productsSite surveysAssist sales/engineering teamMaintain technical proficiency on systemsQualifications:Certifications in two or more of the following MiVoice, MiCollab, Nupoint, MiContact Center, DVS (Encore)Certifications in Avaya, Alcatel and Allworx phone systems a plusKnowledge of Networking, VoIP environment, Routing Protocols, VLANSWillingness to travel with some night and weekend work when neededAbility to be part of on call rotationPossess excellent verbal and written communication skills, be a team player, self-starter with customer service focusAbility to multitaskMust possess basic diagnostic skills. Desired candidate should be able to troubleshoot from beginning to end and provide detailed information on resolution.Ability to work at heights and on laddersAble to work in a fast-paced environmentReliable, top-notch work ethicOther duties as assigned #J-18808-Ljbffr
Mitel Technician employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mitel Technician
✨Tip Number 1
Familiarise yourself with the specific Mitel systems mentioned in the job description, such as MiVoice and MiCollab. Having hands-on experience or even just a solid understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of Sentenia Systems on platforms like LinkedIn. They can provide insights into the company culture and what they value in a technician, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your troubleshooting process in detail. Be ready to share specific examples of how you've diagnosed and resolved issues in previous roles, especially in VoIP environments.
✨Tip Number 4
Show your willingness to learn and adapt by mentioning any recent training or certifications you've pursued. This demonstrates your commitment to staying current in the field and can set you apart from other candidates.
We think you need these skills to ace Mitel Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with MiTel systems and any certifications you hold. Emphasise your technical skills, especially in programming, configuration, and troubleshooting of telephone systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to work in a team, your customer service focus, and your willingness to learn and grow within the company.
Highlight Technical Proficiency: In your application, clearly outline your technical skills related to networking, VoIP environments, and any relevant certifications. This will help the employer see your fit for the role at a glance.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at JobLeads GmbH
✨Show Your Technical Skills
Make sure to highlight your experience with MiTel systems during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them, as this will demonstrate your technical proficiency.
✨Emphasise Teamwork
Since Sentenia Systems values team players, share examples of how you've successfully collaborated with others in previous roles. This could include working with sales or engineering teams, which is relevant to the job.
✨Demonstrate Customer Service Focus
As a technician, you'll be interacting with end users. Prepare to discuss how you've provided excellent customer service in the past, especially in troubleshooting scenarios where communication was key.
✨Prepare for Practical Questions
Expect questions that assess your diagnostic skills and ability to troubleshoot. You might be asked to walk through a problem-solving process, so think about common issues you've encountered and how you resolved them.
