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- Tasks: Engage with members, handle inquiries, and promote a positive gym environment.
- Company: Join BravoFit, the Aussie franchise of Planet Fitness, transforming fitness for 1 million Australians.
- Benefits: Enjoy flexible hours, a fun work culture, and opportunities for growth in a booming industry.
- Why this job: Be part of a supportive team that values inclusivity and celebrates every fitness journey.
- Qualifications: Customer service experience preferred; must have First Aid/CPR certification and a Working with Children certificate.
- Other info: Casual role with potential for career advancement as we expand across Australia.
The predicted salary is between 20000 - 30000 £ per year.
Membership Services Representative – SOUTHPORTPosted: 03/07/2025Closing Date: 01/08/2025Job Type: CasualJob Category: Sport and RecreationJoin the Fastest Growing Fitness Industry in the World!Job DescriptionWho We AreBravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We do this by creating comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment.Our people and our culture are at the heart of everything we do. We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.What We BelieveWe have an opportunity to impact generations of people in Australia in this lifetime. Our opportunity drives our relentless focus to deliver our best work. From our data driven decision making, to our passion for getting 1%, smart and hard work are imperative in delivering our mission. Our keys to success, momentum and leveraging strengths. Through accountability and partnership, we challenge each other to deliver our best work. We aim to democratize fitness together, one member at a time.What Makes a Bravo-FitWe are passionate about creating positive impact while rewriting the rules of fitness. Through our high value low-cost model, we provide a robust opportunity for members to enjoy fun and affordable fitness. Here at Planet Fitness, we are the home of the Judgement Free Zone. Where we provide a clean, comfortable and non-intimidating environment for all of our guests. We do not cater to powerlifting or body building but more so general fitness as most of our members are first-time gym-goers. We believe everyone’s fitness journey should feel rewarding and celebrated. We’re not a gym. We’re Planet Fitness!Desired Skills and ExperienceJob Skill Set RequirementsExcellent phone /communication skillsAbility to follow directions wellAbility to work well independentlyMust have an upbeat and motivating attitude.Punctual and organizedRemitGreeting and saying goodbye to all members and guests.Monitoring club access to members and non-members.Answering any questions and handling member complaints.Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members.Answering info calls over the phone and taking messages.Giving club tours.Selling memberships, completing membership agreements, and entering new members into the database.Operating the Point-of-Sale system and collecting any balances of past due accounts.Making appointments for PE @ PF hourly sessions.Organizing and maintaining the customer service front desk.Completing member welcome callsCompleting daily cleaning zones as assigned by management teamCompleting club walk aroundsAssisting with club housekeeping and restocking any paper products in locker room.Perform beginning of the day and end of the day procedures.Making yourself available to newer team members for questions and guidance.Completing monthly Black Card Spa maintenance as assigned by management team.Experience/QualificationsPrevious customer service experience is advantageousCertifications: Certificate 3 in Fitness.Must be currently First Aid and CPR certified and provide club with a copy of the First Aid and CPR certification or willing to obtain within first three weeks.Must have your WWC (working with children) certificate/ number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started.Must have completed a National Police Check certificate. NOTE- The NPC Certificate must be within 12 months of application date. #J-18808-Ljbffr
Membership Services Representative - SOUTHPORT employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Representative - SOUTHPORT
✨Tip Number 1
Familiarise yourself with the core values of BravoFit and Planet Fitness, especially the concept of the Judgement Free Zone. Understanding this will help you convey the right message during your interactions with potential members.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. This will prepare you for handling member inquiries and complaints effectively, showcasing your upbeat and motivating attitude.
✨Tip Number 3
Get to know the local community and fitness trends in Southport. Being knowledgeable about what potential members are looking for can give you an edge when selling memberships and providing tours.
✨Tip Number 4
Ensure you have all necessary certifications ready, such as First Aid and CPR, as well as your Working with Children certificate. Having these documents prepared will demonstrate your commitment and readiness for the role.
We think you need these skills to ace Membership Services Representative - SOUTHPORT
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with BravoFit and its mission to create a non-intimidating fitness environment. Highlight your alignment with their values in your application.
Tailor Your CV: Ensure your CV reflects relevant customer service experience and any qualifications, such as your Certificate 3 in Fitness. Emphasise skills like communication and organisation that match the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your upbeat attitude and motivation. Mention specific examples of how you've positively impacted customer experiences in previous roles.
Highlight Relevant Certifications: Make sure to mention your First Aid and CPR certification, as well as your WWC certificate or proof of application. This shows you meet the essential requirements for the role.
How to prepare for a job interview at JobLeads GmbH
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for the fitness industry during the interview. Talk about how you believe in creating a positive and inclusive environment, as this aligns with BravoFit's mission of impacting lives through affordable fitness.
✨Demonstrate Excellent Communication Skills
Since the role requires strong phone and communication skills, prepare to showcase these during the interview. Practice answering common questions clearly and confidently, and be ready to discuss how you've handled customer inquiries or complaints in the past.
✨Understand the Judgement Free Zone
Familiarise yourself with the concept of the Judgement Free Zone and be prepared to explain it to the interviewers. This will show that you understand the company culture and are ready to promote a non-intimidating environment for all members.
✨Highlight Your Organisational Skills
As the role involves various tasks from greeting members to maintaining the front desk, emphasise your organisational abilities. Share examples of how you've successfully managed multiple responsibilities in previous roles, showcasing your punctuality and ability to follow directions.
