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- Tasks: Lead a team to ensure an amazing experience for our members every day.
- Company: Join TDECU, a community-focused credit union dedicated to financial excellence.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: A degree in Business Management or equivalent experience is required, along with 2 years of management experience.
- Other info: This role offers a chance to engage with members and shape their financial journeys.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Manager – Member Center role at TDECU1 day ago Be among the first 25 applicantsJoin to apply for the Manager – Member Center role at TDECUEnsures a positive member experience is delivered in the branch by leading and developing employees, monitoring service standards and resolving concerns/problems.Promotes operational excellence of department by adhering to audit/compliance schedules, minimizing loss and maximizing accuracy of employees’ work.Engages frontline talent to put forth their best effort everyday for our members. This includes coaching sessions, observations, development planning and feedback.Responsible for the overall growth of members and deepening existing member relationships within the branch’s community.Partners with and builds relationships with other lines of business at TDECU to provide members a holistic “one stop shop” solution for their financial needs.Adapts to changing consumer demands by adopting online/mobile solutions, educating members on these solutions, and learning and growing to ensure self and team are financial experts.Performs other duties in response to organization, member and/or team needs. This includes but is not limited to engaging members in lobby, opening new accounts and loans, and serving on organizational committees as assigned.Essential Duties and Responsibilities:Ensures a positive member experience is delivered in the branch by leading and developing employees, monitoring service standards and resolving concerns/problems.Promotes operational excellence of department by adhering to audit/compliance schedules, minimizing loss and maximizing accuracy of employees’ work.Engages frontline talent to put forth their best effort everyday for our members. This includes coaching sessions, observations, development planning and feedback.Responsible for the overall growth of members and deepening existing member relationships within the branch’s community.Partners with and builds relationships with other lines of business at TDECU to provide members a holistic “one stop shop” solution for their financial needs.Adapts to changing consumer demands by adopting online/mobile solutions, educating members on these solutions, and learning and growing to ensure self and team are financial experts.Performs other duties in response to organization, member and/or team needs. This includes but is not limited to engaging members in lobby, opening new accounts and loans, and serving on organizational committees as assigned.Additional Job DescriptionMinimum Qualifications:Education: 4 year degree in Business Management or equivalent in work experienceExperience2 years management experience with direct reports including coaching and scheduling.Physical Demands and Work Environment:While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.The noise level in the work environment is usually moderate.Disclaimer:Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingReferrals increase your chances of interviewing at TDECU by 2xGet notified about new Center Manager jobs in Brooks, Wales, United Kingdom.Newtown, Wales, United Kingdom 3 weeks agoNewcastle, England, United Kingdom 1 week agoNewcastle, England, United Kingdom 1 week agoSenior Manager Strategy & Operations – TechnologyNewcastle, England, United Kingdom 1 month agoShrewsbury, England, United Kingdom 1 week agoOswestry, England, United Kingdom 5 days agoNewcastle, England, United Kingdom 57 minutes agoNewcastle, England, United Kingdom 57 minutes agoOswestry, England, United Kingdom 1 week agoShrewsbury, England, United Kingdom 1 week agoShrewsbury, England, United Kingdom 1 week agoAll Stretton, England, United Kingdom 1 day agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Manager - Member Center employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Member Center
✨Tip Number 1
Familiarise yourself with TDECU's values and mission. Understanding their commitment to member experience will help you align your answers during interviews and demonstrate that you're a good fit for the company culture.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams in the past. Highlight your coaching and development skills, as these are crucial for the Manager - Member Center role.
✨Tip Number 3
Network with current or former employees of TDECU. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on the latest trends in financial services, especially regarding online and mobile solutions. Being knowledgeable about these topics will show your adaptability and readiness to educate members effectively.
We think you need these skills to ace Manager - Member Center
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in coaching and developing employees. Emphasise any achievements that demonstrate your ability to enhance member experiences and operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional member experiences. Discuss how your leadership style aligns with the role's requirements and provide examples of how you've successfully engaged teams in the past.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as problem-solving, relationship-building, and adaptability to changing consumer demands. Use specific examples to illustrate how you've applied these skills in previous positions.
Prepare for Potential Questions: Anticipate questions related to team management, member engagement, and operational compliance. Prepare thoughtful responses that reflect your experience and approach to overcoming challenges in these areas.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Leadership Skills
As a Manager - Member Center, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully coached employees, resolved conflicts, and improved service standards in previous roles.
✨Understand the Member Experience
Familiarise yourself with what constitutes a positive member experience. Be ready to discuss strategies you've implemented in the past to enhance customer satisfaction and how you would apply these at TDECU.
✨Highlight Operational Excellence
Since the role involves promoting operational excellence, be prepared to talk about your experience with compliance, audits, and minimising losses. Share specific instances where you improved accuracy and efficiency in your previous positions.
✨Emphasise Relationship Building
Building relationships is key in this role. Think of examples where you've successfully partnered with other departments or lines of business to provide comprehensive solutions for customers. This will show your ability to work collaboratively within the organisation.
