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- Tasks: Lead the delivery of top-notch services for national policing infrastructure.
- Company: Join the UK Home Office, a key player in government operations.
- Benefits: Enjoy flexible working, competitive pension, and generous leave policies.
- Why this job: Make a real impact in public service while growing your career in a supportive environment.
- Qualifications: Experience in IT Service Management and strong stakeholder engagement skills required.
- Other info: Hybrid working model with opportunities for training and professional development.
The predicted salary is between 55000 - 80000 £ per year.
Join to apply for the Lead Service Manager role at Reply2 days ago Be among the first 25 applicantsJoin to apply for the Lead Service Manager role at ReplyGet AI-powered advice on this job and more exclusive features.Direct message the job poster from ReplyGlue Reply is the outcome-focused Architecture specialist within the Reply Group. Through services encompassing Business Change/Transformation, Strategy & Architecture, Data exploitation and Integration, Glue Reply is able to help its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges and advises on the way to make real impact – enabling its clients to deliver.Role Overview:As a Lead Service Manager at Glue Reply, you will be responsible for managing a team of service delivery technicians and security analysts to ensure the efficient and effective delivery of services. You will play a key role in maintaining the high standards expected by our blue chip clients, combining strong leadership and technical expertise to deliver applications and services. This position is vital in supporting Glue Reply’s reputation as a leading consultancy in digital product design, delivery, and data engineering in the UK.Responsibilities:Oversee daily service delivery and security operations, ensuring compliance with established processes, procedures, and ITIL principles.Lead and coordinate support teams to resolve incidents, problems, and service requests within defined SLAs, acting as the escalation point for complex technical issues and major incidents.Monitor, triage, and manage incidents and service requests, ensuring timely resolution and adherence to organisational governance and regulatory standards.Coordinate and implement regular software changes, participating in change management and release readiness activities.Track, analyse, and report on KPIs and SLAs, identifying trends, bottlenecks, and areas for improvement in service delivery and security operations.Develop and maintain service delivery documentation, knowledge bases, and SOPs to support operational excellence.Prepare and present regular performance reports to senior management and clients, recommending opportunities for process and tool enhancements.Provide technical guidance to team members, oversee ticket queues, maintain strong stakeholder relationships, and drive continual improvement based on feedback and industry trends.About the Candidate:Strong leadership, coaching, and team-building skills, with a proven ability to inspire and motivate teams.In-depth knowledge of service delivery and ITIL Service Management practices, including incident and change management processes.Proficient in ITSM tools such as ServiceNow and experienced with cyber security concepts and SIEM tools.Demonstrated experience with public cloud providers (ideally AWS), CI/CD pipelines, and DevOps tools like Jenkins, Ansible, and GIT.Skilled in Linux-based operating systems and familiar with Agile software development methodologies.Excellent project and people management abilities, with a strong customer-centric approach and commitment to continual improvement.Exceptional problem-solving, troubleshooting, and organisational skills, capable of managing multiple priorities in a fast-paced environment.Strong written and verbal communication skills, with the ability to work effectively within a team and contribute to team growth through mentoring and feedback.Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Reply by 2xGet notified about new Service Manager jobs in London Area, United Kingdom.London, England, United Kingdom 3 days agoLondon, England, United Kingdom 3 days agoGravesend, England, United Kingdom 6 days agoKingston Upon Thames, England, United Kingdom 5 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoTikTok Shop – Customer Service Delivery LeadLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 week agoGravesend, England, United Kingdom 2 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 4 weeks agoLondon, England, United Kingdom 2 days agoMaidstone, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 2 weeks agoWatford, England, United Kingdom 3 days agoWandsworth, England, United Kingdom 3 days agoLondon, England, United Kingdom 4 days agoService Area Manager – Lifts & EscalatorsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Lead Service Manager employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of the UK Home Office, especially in relation to IT Service Management. Understanding their current projects and priorities can help you tailor your conversations and demonstrate how your experience aligns with their goals.
✨Tip Number 2
Network with current or former employees of the UK Home Office, particularly those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you position yourself as a strong candidate during discussions.
✨Tip Number 3
Prepare to discuss your experience with Agile methodologies and how you've successfully implemented Lean and DevOps principles in past roles. Be ready to share specific examples that highlight your ability to drive continuous improvement and manage service delivery effectively.
✨Tip Number 4
Demonstrate your stakeholder management skills by preparing scenarios where you've effectively engaged with senior stakeholders. Highlight your communication strategies and how you've navigated challenges, as this will resonate well with the responsibilities of the Lead Service Manager role.
We think you need these skills to ace Lead Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and Agile methodologies. Use specific examples that demonstrate your ability to manage suppliers, engage stakeholders, and deliver high-quality services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service management and how your skills align with the role. Mention your experience in risk management and continuous improvement initiatives, as these are key aspects of the job.
Highlight Relevant Skills: Clearly outline your skills in stakeholder engagement, financial control, and service delivery. Use bullet points to make it easy for the hiring team to see how you meet the requirements of the Lead Service Manager position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at JobLeads GmbH
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Lead Service Manager role. Familiarise yourself with the responsibilities outlined in the job description, especially around service delivery, stakeholder engagement, and risk management.
✨Showcase Your IT Service Management Experience
Be prepared to discuss your previous experience in IT Service Management. Highlight specific examples where you've successfully managed services, collaborated with stakeholders, and driven continuous improvement initiatives.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you've had to manage risks or resolve conflicts with suppliers, and be ready to explain your thought process.
✨Demonstrate Stakeholder Engagement Skills
Since the role involves engaging with various stakeholders, prepare to discuss how you've effectively communicated and collaborated with different teams in the past. Tailor your examples to show your adaptability in choosing the right communication channels.
