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- Tasks: Lead the reception team, ensuring excellent guest service and smooth check-in/check-out processes.
- Company: Clermont Hotel Group offers a vibrant hotel experience inspired by contemporary music in central London.
- Benefits: Enjoy flexible working options, discounts, wellness support, and career development opportunities.
- Why this job: Join a dynamic team in a lively environment, perfect for those passionate about hospitality and guest satisfaction.
- Qualifications: Creative leadership, attention to detail, strong communication skills, and a passion for hospitality are essential.
- Other info: Inclusive workplace encouraging diverse applicants; enjoy fun events and recognition for your hard work.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the Hotel Reception Manager (Mat Cover) role at Clermont Hotel Group3 days ago Be among the first 25 applicantsJoin to apply for the Hotel Reception Manager (Mat Cover) role at Clermont Hotel GroupThe CumberlandContract: Fixed TermPayment: SalariedSalary: £35000 per yearThe Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!What You’ll Be DoingAs Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.What You’ll BringCreative, inspiring leadership that motivates and guides the team to deliver exceptional serviceA keen eye for detail to ensure the highest standards at all timesA deep passion for hospitality and guest satisfactionExcellent communication skills, with the ability to connect naturally with guests and team membersAnalytical skills for problem-solving and sales strategyKnowledge of Opera is beneficial but not essentialWhat You’ll Get In ReturnAs well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of IncludeWage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need itDiscounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to youRefer a Friend – Earn up to £1000 when friends join our teamInterest-Free Loans – Season ticket loans to make commuting easierMental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.On-Site Mental Health First Aiders24/7 Employee Assistance Line – Free, confidential adviceBe Well Platform – Our Online fitness and wellness resourcesGym Discounts & Cycle to Work SchemeRecognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.‘Wonderful People’ Awards – Monthly, quarterly, and annual recognitionSocial & Seasonal Events – Fun, inclusive celebrationsPeople Council – A platform for every voicePaid Volunteering Days – Give back to causes close to youAt Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitalityReferrals increase your chances of interviewing at Clermont Hotel Group by 2xGet notified about new Reception Manager jobs in London, England, United Kingdom.London, England, United Kingdom 1 week agoCity Of London, England, United Kingdom £50,000.00-£50,000.00 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 day agoHounslow, England, United Kingdom 1 month agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoReception Supervisor / Assistant Practice ManagerLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 4 weeks agoLondon, England, United Kingdom 3 days agoCity Of London, England, United Kingdom £40,000.00-£50,000.00 1 week agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom £30,000.00-£40,000.00 1 month agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 4 days agoWe’re unlocking community knowledge in a new way. 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Hotel Reception Manager (Mat Cover) employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Manager (Mat Cover)
✨Tip Number 1
Familiarise yourself with the unique offerings of The Cumberland, especially its music-themed experience. This knowledge will help you connect with the hotel's brand during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team to deliver exceptional service, as this aligns perfectly with what we’re looking for.
✨Tip Number 3
Brush up on your problem-solving and sales strategies. Be ready to discuss how you've handled guest complaints or enhanced sales in previous roles, as these are key components of the Reception Manager position.
✨Tip Number 4
Network with current or former employees of Clermont Hotel Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Hotel Reception Manager (Mat Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise your leadership skills, guest service experience, and any sales achievements that align with the role of Reception Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've led teams or improved guest experiences in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and attention to detail. Provide examples of how you've successfully used these skills in past roles.
Show Enthusiasm for the Company: Research Clermont Hotel Group and mention why you want to work specifically for them. Highlight their commitment to exceptional hospitality and how your values align with theirs.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to training and development.
✨Emphasise Guest Satisfaction
Highlight your passion for hospitality and guest satisfaction during the interview. Share specific instances where you went above and beyond to ensure a positive experience for guests, as this aligns with the hotel's commitment to exceptional service.
✨Be Ready to Discuss Sales Strategies
Since the role involves a sales component, be prepared to discuss your experience with driving sales and how you can empower your team to achieve targets. Think of examples where you've successfully implemented sales strategies in previous roles.
✨Familiarise Yourself with the Hotel's Culture
Research The Cumberland and its unique blend of music and hospitality. Understanding the hotel's ethos will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
