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- Tasks: Lead the hospitality team, ensuring smooth operations and exceptional service.
- Company: Join Resorts World Birmingham, a lively destination with entertainment, dining, and events.
- Benefits: Enjoy flexible benefits, discounts, mental health support, and a fun work environment.
- Why this job: Be part of a vibrant team creating unforgettable experiences in a stylish bar.
- Qualifications: Experience in busy bar environments and excellent guest service skills required.
- Other info: Opportunities for development and participation in exciting social activities.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:Hospitality Team Leader – High Line, Birminghamcol-narrow-leftClient:Resorts World BirminghamLocation:Birmingham, United KingdomJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:c7425a118e03Job Views:5Posted:25.08.2025Expiry Date:09.10.2025col-wideJob Description:Are you the calm, confident presence that keeps the team on track and the energy high? Do you thrive in fast-paced environments and know how to bring people together to deliver great results? We’re looking for a Hospitality Team Leader to support our Highline operations and guide the team when management isn’t on site. You’ll help run shifts smoothly, set the tone for service, and keep exceptional standards.Key skills and responsibilities include:Confidently overseeing the hospitality team in the absence of management.Skilled in guiding and supporting teams with composure and focus.Self-motivated, driven and ready to take ownership.Experience managing teams in busy bar environments (cocktail and free pouring knowledge a plus).Experienced in delivering excellent guest service.Comfortable with cashing up, closing duties and shift running (training provided).A steady presence who brings structure, positivity and momentum to every shift.In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits, read more details below.WHAT WE OFFERAs well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:Company funded benefitsPrivate GP helpline.Discount portal for popular retailers, restaurants, leisure and more.Life assurance.Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.20% discounted gym membership.Mental health support.Family-friendly and wellbeing policies.Flexible benefits* – designed for employees to choose the best package for their personal needs.Health Cash Plan (level 1 is company funded).Critical illness cover.Travel insurance.Health Screening.Rewards, recognition, development, and eventsGenting Academy – online learning portal.Long service awards.Staff social fund.Annual company Christmas present.A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.Tips*Subject to eligibility.Be part of the buzz at Resorts World Birmingham’s newest hotspot ‘Highline’ – a modern, stylish bar that will turn heads with its vibrant atmosphere, thrilling entertainment and standout cocktail menu. Join a team that’s passionate about great drinks, delicious food, and creating unforgettable experiences every day.Resorts World, owned by Genting Casinos UK, is a vibrant destination with a beautiful lakeside location packed with entertainment — from casino and spa to bars, hotel, and events. Located opposite the NEC and the BP Pulse Live arena, we’re part of a campus that draws millions every year.It’s a fast-paced, fun place to work – and we’re hiring! Whether you\’re passionate about hospitality, events, or entertainment and committed to working late nights and weekends, there’s a role for you in our vibrant team. #J-18808-Ljbffr
Hospitality Team Leader - High Line employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Leader - High Line
✨Tip Number 1
Familiarise yourself with the Highline bar's unique offerings and atmosphere. Understanding the menu and the vibe will help you connect with the team and demonstrate your enthusiasm during any informal chats or interviews.
✨Tip Number 2
Network with current employees or those in similar roles at Resorts World Birmingham. Engaging with them on social media platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully managed a team in a busy environment. Prepare specific examples that highlight your ability to maintain composure and deliver excellent service under pressure.
✨Tip Number 4
Research the latest trends in hospitality and guest service. Being knowledgeable about current industry standards and practices can set you apart from other candidates and show your commitment to continuous improvement in the field.
We think you need these skills to ace Hospitality Team Leader - High Line
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Hospitality Team Leader position. Tailor your application to highlight your relevant experience in managing teams and delivering excellent guest service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, particularly in busy bar environments. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage teams effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your calm and confident presence, and provide examples of how you've successfully led teams in fast-paced settings. Make sure to convey your passion for creating unforgettable experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at JobLeads GmbH
✨Show Your Leadership Skills
As a Hospitality Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Share specific examples from your past experiences where you successfully managed a team in a busy environment, highlighting how you kept morale high and ensured smooth operations.
✨Emphasise Guest Service Excellence
Make sure to discuss your commitment to delivering exceptional guest service. Prepare to share anecdotes that showcase your ability to handle difficult situations with guests and how you went above and beyond to create memorable experiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Think of potential challenges you might face in a fast-paced bar environment and how you would address them effectively.
✨Research the Company Culture
Familiarise yourself with Resorts World Birmingham and its vibrant atmosphere. Understanding their values and what makes them unique will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
