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- Tasks: Lead customer enquiries and enhance the care journey across two homes.
- Company: Join Care Concern Group, a family-owned provider with over 100 care homes in the UK.
- Benefits: Enjoy a competitive salary of ÂŁ40,000 plus up to ÂŁ6,000 in bonuses and full training.
- Why this job: Make a real difference in people's lives while working in a supportive, values-driven team.
- Qualifications: 1 year in sales or customer service; care sector experience is a plus but not required.
- Other info: All appointments are subject to an enhanced DBS/PVG check.
The predicted salary is between 32000 - 48000 ÂŁ per year.
Join to apply for the Dual Site Customer Relations Manager role at Care Concern Group2 days ago Be among the first 25 applicantsJoin to apply for the Dual Site Customer Relations Manager role at Care Concern GroupSales & Marketing – Canterbury and MargateContract: Full TimeSalary: ÂŁ40,000 Per AnnumShift type: DaysContracted hours: 40Dual Site Customer Relations ManagerSales & Marketing | Full Time | ÂŁ40,000 per annum + OTE up to ÂŁ6,000Location: Covering Canterbury & Margate | Contracted Hours: 40 | Shift Type: DaysReporting to: Regional Director (dotted line to Sales & Marketing Director)Make First Impressions Matter. Shape Life-Changing Decisions.Are you a high-energy, target-driven professional with a passion for people and a talent for relationship-building? Do you thrive in fast-paced, emotionally meaningful environments where your empathy and commercial instincts both shine?We’re looking for a Customer Relations Manager to lead the enquiries process and champion the customer journey across two exceptional care homes in Canterbury and Margate. In this pivotal, dual-site role, you’ll be the face of the service guiding families with warmth, clarity and confidence as they explore care options for their loved ones.What You’ll Be DoingAct as the dedicated first point of contact for all care enquiries offering expert guidance with empathy, warmth, and professionalismManage and monitor the CRM system to ensure all leads are accurately tracked, nurtured, and progressedDeliver engaging, memorable home tours and train colleagues to ensure a consistently high-quality visitor experienceMaintain showroom standards and ensure all marketing materials are fresh, professional, and on-brandLead community engagement activity to drive awareness and build strong referral relationshipsCollaborate with internal teams to coordinate assessments, admissions, and contracting, ensuring a seamless experienceSupport and grow the home’s online reputation, managing reviews and digital visibilityAnalyse CRM data to generate insights, improve conversion rates, and identify local marketing opportunitiesRepresent the homes at internal and external events, acting as a true ambassador for the servicesWhy Join Us?This is more than a sales role it’s a chance to support people at one of the most important moments in their lives, making a genuine difference with every interaction.You’ll be part of a high-performing, supportive team within a care group that truly values quality, integrity and kindness. Alongside a competitive salary of ÂŁ40,000, you’ll have the opportunity to earn up to ÂŁ6,000 in on-target bonuses, with full training and ongoing support to help you thrive.What We’re Looking ForAt least 1 year’s experience in a sales or customer service role with performance targetsPrevious experience in the care sector is an advantage, but not essentialA natural communicator with a warm, confident manner and a customer-first approachHighly organised, proactive, and comfortable managing multiple prioritiesIT literate with experience using CRM tools and reporting dashboardsSelf-motivated, energetic, and driven by resultsA-Levels or a degree desirable but not essentialAll appointments are subject to an enhanced DBS/PVG checkAbout UsYou’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 100 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.We believe in delivering care to the highest standard, and our five core values guide everything we do:Trust | Respect | Passion | Kindness | InclusivityThese values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.Inspire confidence. Build trust. Help families feel at home before they’ve even moved in.Apply today to become our new Dual Site Customer Relations Manager.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Care Concern Group by 2xSign in to set job alerts for “Customer Relations Manager” roles.Canterbury, England, United Kingdom 1 day agoLeeds, England, United Kingdom 1 month agoMaidstone, England, United Kingdom 1 week agoMaidstone, England, United Kingdom 1 week agoKingston, England, United Kingdom 2 weeks agoAccount Manager (Full Time) – John Lewis BluewaterGreenhithe, England, United Kingdom 6 days agoGravesend, England, United Kingdom 5 months agoFixed Term Account Manager – John Lewis BluewaterGreenhithe, England, United Kingdom 3 weeks agoIndustrial Account Manager – South of EnglandGravesend, England, United Kingdom 1 week agoAveda Account Manager – Boots Bluewater – 22.5HGreenhithe, England, United Kingdom 1 month agoSwanley, England, United Kingdom 1 day agoLeeds, England, United Kingdom 2 days agoAshford, England, United Kingdom 1 day agoKent, England, United Kingdom 4 hours agoGravesend, England, United Kingdom 2 weeks agoAshford, England, United Kingdom 6 months agoSittingbourne, England, United Kingdom 2 weeks agoSnodland, England, United Kingdom 3 days agoCompanion Animal Account Manager, South EastKent, England, United Kingdom 3 weeks agoPaddock Wood, England, United Kingdom 2 weeks agoLeeds, England, United Kingdom 1 month agoAshford, England, United Kingdom 4 hours agoDartford, England, United Kingdom 1 week agoMaidstone, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. 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Dual Site Customer Relations Manager employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Site Customer Relations Manager
✨Tip Number 1
Familiarise yourself with the Care Concern Group's values: Trust, Respect, Passion, Kindness, and Inclusivity. Demonstrating how you embody these values in your interactions can set you apart during interviews.
✨Tip Number 2
Research the local community in Canterbury and Margate. Understanding the demographics and needs of the area will help you engage effectively with potential clients and build strong referral relationships.
✨Tip Number 3
Prepare to discuss your experience with CRM systems. Be ready to share specific examples of how you've used data to improve customer engagement or conversion rates in previous roles.
✨Tip Number 4
Practice delivering a mock home tour. This will not only help you refine your presentation skills but also demonstrate your ability to create a warm and welcoming environment for families considering care options.
We think you need these skills to ace Dual Site Customer Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer service, especially any roles where you've met performance targets. Emphasise your communication skills and any experience in the care sector, even if it's not extensive.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and how your skills align with the values of Care Concern Group. Mention specific examples of how you've built relationships and provided excellent customer service in previous roles.
Showcase Your CRM Experience: Since the role involves managing a CRM system, highlight any experience you have with CRM tools. Discuss how you've used data to improve customer interactions or drive sales in past positions.
Demonstrate Your Organisational Skills: Provide examples in your application that showcase your ability to manage multiple priorities effectively. This could include instances where you've successfully juggled various tasks or projects while maintaining high standards of service.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Empathy
As a Customer Relations Manager, empathy is key. Be prepared to share examples of how you've successfully handled sensitive situations in the past, demonstrating your ability to connect with families and understand their needs.
✨Know the Company Values
Familiarise yourself with Care Concern Group's core values: Trust, Respect, Passion, Kindness, and Inclusivity. During the interview, relate your personal values and experiences to these principles to show you're a great cultural fit.
✨Prepare for Role-Specific Questions
Expect questions about your experience with CRM systems and managing customer relationships. Be ready to discuss how you would handle enquiries and lead home tours, showcasing your organisational skills and attention to detail.
✨Demonstrate Your Sales Acumen
Since this role involves driving awareness and building referral relationships, prepare to discuss your previous sales or customer service achievements. Highlight any performance targets you've met and how you achieved them.
