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- Tasks: Help customers manage their accounts and recover payments with empathy and understanding.
- Company: Join an award-winning UK bank committed to growth and customer satisfaction.
- Benefits: Enjoy flexible working, generous holiday allowance, and exclusive employee discounts.
- Why this job: Be part of a dynamic team focused on revolutionising customer experiences and personal growth.
- Qualifications: GCSEs in English and Maths required; previous collections experience preferred.
- Other info: We value diversity and encourage all passionate individuals to apply!
The predicted salary is between 28800 - 43200 £ per year.
Customer Support Officer – MF CollectionsCustomer Support Officer – MF CollectionsAbout The RoleLet’s grow together!We are a Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK. We use our expertise to help them achieve their ambitions and build a sustainable future. If you’re an Customer Support Officer seeking growth in a friendly environment, we want to hear from you!We’re flexible, inclusive, committed to your wellbeing, and passionate about your potential. Let’s grow together!About the RoleYou will be responsible for recovering monies owed on customer accounts within the regulatory framework. This involves communicating with customers and third parties regarding collections and recoveries on Motor Finance accounts, and helping customers facing financial difficulties.ResponsibilitiesDeal empathetically with customers, understanding their circumstancesExamine accounts in arrears, verify details, and determine recovery actionsCommunicate with customers to agree sustainable payment plans based on their affordabilityMonitor judgment cases to ensure payments are made as orderedArrange and monitor forbearance agreements with customersFollow departmental procedures and interpret customer instructionsAdhere to regulations such as FCA, DPA, CONC, MCOBUnderstand forbearance options and work with customers on repayment plansMaintain and update relevant computer systemsAbout YouSkillsInitiative and teamworking skillsProblem solving with attention to detailQuick learner of new systemsAbility to adapt and stay calm under pressureQualifications and ExperienceGrade C or above in English and Mathematics (GCSE or equivalent). Previous collections experience is required; motor finance experience is a plus.Working HoursWe support flexible working: work from the office once a week and from home when suitable. Hours: Mon 08:30-19:00, Tue 08:30-17:00, Wed 08:30-19:00, Thu 08:30-17:00, Fri 08:30-17:00, Sat 09:00-13:00. You will work until 19:00 once a week and cover 2 Saturday shifts in 8 weeks. Discuss your preferences during interview.We encourage applications even if you don’t meet all criteria. We value diversity and welcome passionate individuals.Additional InformationDownload the Purpose and Performance Profile (PPP) for more details on the role.Inclusion & AccessibilityAs a Disability Confident Employer, we ensure accessibility in our recruitment process. Contact us if adjustments are needed. #J-18808-Ljbffr
Customer Support Officer - MF Collections employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer - MF Collections
✨Tip Number 1
Familiarise yourself with the regulatory frameworks mentioned in the job description, such as FCA and DPA. Understanding these regulations will not only help you in the role but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Showcase your empathy and communication skills by preparing examples of how you've successfully handled difficult customer interactions in the past. This will highlight your ability to connect with customers, which is crucial for this role.
✨Tip Number 3
Research the company’s values and culture, especially their commitment to inclusivity and employee wellbeing. Be ready to discuss how your personal values align with theirs, as cultural fit is often a key consideration for employers.
✨Tip Number 4
Prepare questions about career progression and training opportunities within the company. This shows your eagerness to grow and develop, which aligns perfectly with their focus on employee development.
We think you need these skills to ace Customer Support Officer - MF Collections
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer support and collections. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to empathise with customers. Mention specific examples of how you've successfully handled difficult situations in the past.
Highlight Relevant Skills: Emphasise your communication skills, problem-solving abilities, and adaptability. These are crucial for the Customer Support Officer role, so provide examples of how you've demonstrated these skills in previous positions.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their values and mission in your application. Mention how you align with their commitment to inclusivity and customer care, which will help you stand out as a candidate.
How to prepare for a job interview at JobLeads GmbH
✨Show Empathy
As a Customer Support Officer, you'll be dealing with customers who may be experiencing financial difficulties. During the interview, demonstrate your ability to empathise and connect with customers. Share examples of how you've handled sensitive situations in the past.
✨Highlight Communication Skills
Excellent communication is key for this role. Be prepared to discuss how you effectively communicate with customers and colleagues. Use specific examples to illustrate your ability to convey complex information clearly and concisely.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. Prepare to discuss scenarios where you've successfully resolved issues or improved processes. Highlight your analytical skills and attention to detail, as these will be crucial in managing customer accounts.
✨Be Open About Flexibility
The company values flexibility in work patterns. Be honest about your availability and preferences during the interview. Discuss how you can balance the required office hours with your personal commitments, showing that you're adaptable and willing to collaborate on a suitable working arrangement.
