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- Tasks: Manage client relationships and ensure satisfaction in IT/ITES services.
- Company: Join a leading innovator in cloud-based business management solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the key link between clients and teams, making a real impact on their success.
- Qualifications: 4+ years in customer success or account management; Bachelor's degree required.
- Other info: Work in London and engage with mid-to-senior level stakeholders.
The predicted salary is between 48000 - 72000 £ per year.
Customer Success Manager – IT/ITES ServicesAbout This RoleQualification: Bachelor\’s Degree in IT, Computer Science or related areasExperience: 4+ YearsJob Location: LondonWe are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to expand client partnerships.ResponsibilitiesClient Relationship Management:Build and maintain strong, long-term relationships with key client stakeholders across IT and ITES sectorsAccount Success Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from servicesProject Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project statusFeedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with client goalsRenewals & Retention:Drive contract renewals and client satisfaction through proactive engagement, performance reviews, and value demonstrationReporting & Metrics:Prepare and present regular reports on account health, risks, and success metrics to clients and internal leadershipRequired Skills and ExperienceExperience: 4+ years in customer success, account management, or service delivery in an IT/ITES environmentClient-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholdersProject Orientation: Understanding of delivery models, SLAs, and IT services lifecycle (including support, development, or BPO processes)Problem-Solving: Proactive in identifying issues and resolving them before they escalateTools Knowledge: Familiarity with CRM platforms (e.g., HubSpot, Salesforce), project tracking tools (e.g., Jira, Trello), and basic reporting dashboardsEducation: Bachelor’s degree in Business, Information Technology, or related fieldApply for Customer Success Manager – IT/ITES ServicesFirst Name *Last Name *Mail Id *Phone *Attach Your Resume *We aim to be a leading innovator in designing,building andsupporting critical business management solutions on cloudplatforms that will help transform your organization and alignwith your business goalsPlease wait while we process your request… #J-18808-Ljbffr
Customer Success Manager – IT/ITES Services employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – IT/ITES Services
✨Tip Number 1
Familiarise yourself with the specific IT and ITES services that we offer. Understanding our products and how they benefit clients will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Customer Success Managers in the IT/ITES sector. They can provide valuable insights into the role and share tips on how to excel, which can give you an edge when applying with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience with onboarding, engagement, and retention will show us that you have the skills we're looking for.
✨Tip Number 4
Stay updated on industry trends and challenges within the IT/ITES space. Being knowledgeable about current issues will allow you to speak confidently about how you can add value to our clients and help them achieve their goals.
We think you need these skills to ace Customer Success Manager – IT/ITES Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or service delivery within the IT/ITES sector. Use specific examples that demonstrate your ability to build client relationships and manage projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with CRM platforms and project tracking tools, and explain how you can contribute to client satisfaction and retention.
Highlight Key Skills: In your application, emphasise your strong interpersonal and communication skills. Provide examples of how you've successfully engaged with mid-to-senior level stakeholders and resolved issues proactively.
Showcase Results: Include metrics or outcomes from previous roles that demonstrate your success in driving contract renewals, upselling services, or improving client satisfaction. This will help illustrate your impact in previous positions.
How to prepare for a job interview at JobLeads GmbH
✨Know Your Client
Before the interview, research the company and its clients. Understand their IT and ITES services, and think about how you can enhance their customer success. This will show your genuine interest and help you tailor your responses.
✨Demonstrate Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare to discuss how you've effectively engaged with stakeholders in the past. Use specific examples to illustrate your interpersonal skills and ability to manage client relationships.
✨Showcase Problem-Solving Abilities
Be ready to share instances where you've proactively identified and resolved issues for clients. Highlight your problem-solving approach and how it led to improved client satisfaction or project outcomes.
✨Familiarise Yourself with Relevant Tools
Since familiarity with CRM platforms and project tracking tools is essential, be prepared to discuss your experience with tools like HubSpot, Salesforce, Jira, or Trello. Mention how these tools have helped you manage client accounts effectively.
