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- Tasks: Guide clients through onboarding and ensure their success with our security platform.
- Company: Join Vanta, a fast-growing tech company enhancing security and compliance across Europe.
- Benefits: Enjoy competitive salary, remote work options, 25 days PTO, and comprehensive health benefits.
- Why this job: Be a trusted advisor, build lasting partnerships, and make a real impact in the tech industry.
- Qualifications: 6+ years in SaaS customer success, strong relationship-building skills, and familiarity with security compliance.
- Other info: Work in a dynamic environment with opportunities for growth and collaboration.
The predicted salary is between 52000 - 78000 £ per year.
Dot Compliance provides a ready-to-deploy, Salesforce-native eQMS with the industry’s first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.The company’s solutions are trusted by life sciences companies, both large and small, worldwide. The solutions are fully compliant with 21 CFR part 11, EU Annex 11 and support ISO 9001, 13485, 14971, and 27001.Who we’re looking forDot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.We are looking for an English and German speaking Customer Success Manger (CSM) to become an integral part of our Customer Success team. As a CSM, you will lead the customer through their journey at Dot Compliance, facilitate adoption and ensure engagement. You will be working in collaboration with the customers and closely with our services, support, product, and sales teams.Do you have what we’re looking for?3-5 years of experience in customer success management roleExcellent written and oral communication skills in both English and German.People oriented and high social skills.Technical orientation is a must.Independent learner with the ability to adapt and understand concepts with agility.Team Player, able to excel in a rapidly changing, hyper-growth, start-up environment.Preferred requirements:Knowledge of Salesforce administration or development. #J-18808-Ljbffr
Customer Success Manager- EMEA employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager- EMEA
✨Tip Number 1
Familiarise yourself with the security and compliance frameworks mentioned in the job description, such as SOC 2, ISO 27001, GDPR, and HIPAA. This knowledge will not only help you understand the role better but also enable you to engage more effectively with potential clients during discussions.
✨Tip Number 2
Network with professionals in the SaaS customer success space, especially those who have experience in the EMEA market. Attend industry events or webinars to build connections and gain insights that could be beneficial during your application process.
✨Tip Number 3
Prepare to demonstrate your relationship-building skills by thinking of specific examples where you've successfully engaged C-level executives. Highlighting these experiences can set you apart from other candidates and show your capability in a strategic advisory role.
✨Tip Number 4
Research Vanta and their product offerings thoroughly. Understanding their platform and how it helps clients achieve compliance goals will allow you to speak confidently about how you can contribute to their customer success initiatives.
We think you need these skills to ace Customer Success Manager- EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in SaaS and the EMEA market. Emphasise your ability to engage with C-level executives and any specific achievements related to retention and account management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention your familiarity with security and compliance frameworks like SOC 2 and GDPR, as well as your experience in building lasting client relationships.
Showcase Communication Skills: Demonstrate your clear and thoughtful communication skills in both your CV and cover letter. Use examples that illustrate your customer-first mindset and high empathy, which are crucial for this role.
Highlight Technical Aptitude: If you have experience explaining complex platforms to both technical and non-technical stakeholders, make sure to include this in your application. This will show your ability to bridge gaps and ensure clients understand the product fully.
How to prepare for a job interview at JobLeads GmbH
✨Understand the Product Inside Out
Before your interview, make sure you have a deep understanding of the company's product and how it relates to security and compliance frameworks like SOC 2 and GDPR. This will help you demonstrate your technical aptitude and ability to advise clients effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your experience in building and maintaining relationships with C-level executives. Discuss how you've successfully influenced decision-making and driven customer retention in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a fast-paced environment. Think of specific instances where you've resolved client issues or improved account health.
✨Emphasise Your Customer-First Mindset
During the interview, convey your commitment to a customer-first approach. Share stories that illustrate your empathy and communication skills, especially in situations where you had to translate complex information for non-technical stakeholders.
