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- Tasks: Manage high-value accounts and ensure clients maximise value from our tech.
- Company: Join a Series B climate tech scale-up revolutionising carbon offset monitoring.
- Benefits: Enjoy competitive salary, performance incentives, and flexible working options.
- Why this job: Be part of a mission-driven team using cutting-edge technology for climate action.
- Qualifications: Experience in customer success or account management, preferably in B2B SaaS or climate tech.
- Other info: Work with innovative organisations in sustainability and make a real-world impact.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:We’re working with a Series B climate tech scale-up using state-of-the-art machine learning with geospatial data to transformationally improve the accuracy, regularity, and cost of carbon offset monitoring. Their platform enables project developers, corporates, and investors to verify climate impact faster, more reliably, and at a fraction of the cost of traditional methods.Following their Series B funding, they are scaling rapidly and looking for a Customer Success Manager to ensure their growing global client base gets maximum value from their technology — driving adoption, retention, and long-term partnerships.What you’ll be doing:Own a portfolio of high-value accounts, from onboarding through to renewal.Build trusted relationships with stakeholders across carbon project developers, corporates, and climate finance organisations.Help clients fully leverage our ML + geospatial platform to meet their MRV (measurement, reporting, verification) needs.Partner with product and engineering teams to feed back customer insights and influence the roadmap.Identify and execute upsell and cross-sell opportunities to drive account growth.Deliver regular business reviews, performance metrics, and ROI reporting.What we’re looking for:Proven track record in customer success, account management, or client-facing roles within B2B SaaS, climate tech, or geospatial analytics.Strong understanding of carbon markets, MRV processes, or environmental data (bonus if you’ve worked with geospatial datasets).Excellent communication skills, with the ability to simplify complex technical concepts.Experience working in a scaling start-up or Series A/B environment.Passion for climate action and delivering real-world impact.Be part of a Series B scale-up shaping the future of carbon markets.Work with cutting-edge ML + geospatial technology in a mission-driven team.Competitive salary + performance-based incentives.Flexible working and a collaborative, innovative culture.Opportunity to work with some of the most forward-thinking organisations in climate and sustainability.? Apply via LinkedIn or reach out directly. #J-18808-Ljbffr
Customer Success Manager employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in carbon markets and climate tech. Understanding the nuances of MRV processes and how they relate to geospatial data will give you an edge in conversations with potential employers.
✨Tip Number 2
Network with professionals in the climate tech space, especially those who have experience in customer success or account management. Engaging with industry events or online forums can help you build valuable connections that may lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your ability to build relationships and deliver value will resonate well with hiring managers looking for a Customer Success Manager.
✨Tip Number 4
Showcase your passion for climate action during interviews. Employers are looking for candidates who not only have the right skills but also share their mission of making a positive impact on the environment.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager in the context of climate tech. Familiarise yourself with the company's mission and how their technology impacts carbon offset monitoring.
Tailor Your CV: Highlight your relevant experience in customer success, account management, or client-facing roles. Emphasise any background you have in B2B SaaS, climate tech, or geospatial analytics, as well as your understanding of carbon markets and MRV processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for climate action and your ability to simplify complex technical concepts. Mention specific examples of how you've driven adoption and retention in previous roles, and how you can bring that expertise to this position.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your excellent communication skills. Use clear and concise language, and consider including examples of how you've built trusted relationships with stakeholders in past roles.
How to prepare for a job interview at JobLeads GmbH
✨Understand the Company’s Mission
Before your interview, make sure you understand the company's mission and how they are using machine learning and geospatial data to impact climate change. This will help you align your answers with their goals and demonstrate your passion for climate action.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your experience in customer success or account management. Focus on how you drove adoption, retention, and built long-term partnerships, as these are key aspects of the role.
✨Communicate Complex Concepts Simply
Since the role requires simplifying complex technical concepts, practice explaining any relevant technical knowledge you have in a straightforward manner. This will showcase your communication skills and ability to engage with clients effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle various client situations. Think about potential challenges in customer success within the climate tech space and prepare your strategies for overcoming them.
