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For Companies At a Glance
- Tasks: Lead client onboarding, training, and build long-term relationships with key accounts.
- Company: Join a fast-growing company revolutionising risk management in the aviation sector.
- Benefits: Enjoy remote/hybrid work options and a supportive, inclusive culture.
- Why this job: Be a strategic partner for top aviation clients and drive meaningful change.
- Qualifications: Experience in managing high-value B2B client relationships and strong communication skills required.
- Other info: Sphere Digital Recruitment promotes equal opportunities and supports diverse applicants.
The predicted salary is between 43200 - 72000 £ per year.
We\’re Hiring: Senior Client Success Manager (Remote/Hybrid, UK-based)Looking to take your client success career to the next level? Join a fast-growing company transforming risk management in the aviation industry.We\’re looking for a Senior Client Success Manager to build and nurture long-term relationships with key enterprise clients. This role is all about driving retention, delivering value, and being a strategic partner to some of the most recognisable names in aviation. What You\’ll Be Doing:Lead onboarding and ongoing training for new clients especially large, multi-stakeholder accountsAct as the trusted advisor for your accounts, owning everything from regular check-ins to QBRsBuild client Success Plans that tie to real-world business outcomesOwn retention and renewals, including growing multiyear contracts and uncovering upsell opportunitiesPartner cross-functionally with Sales, Product, Tech, and Marketing to make the client experience exceptionalUse product usage data to spot risks and opportunities and act on them fastCapture and escalate feedback to drive meaningful product improvementsMentor junior CS team members and act as a point of escalation when things get complex What You Bring:Proven experience managing high-value client relationships in B2B SaaSGreat communicator confident with C-suite and comfortable leading tough conversationsStrong commercial instincts and a proactive mindsetAble to juggle multiple priorities and stakeholders with easeHands-on experience with CS platforms (bonus if you\’ve used Planhat)Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know. #J-18808-Ljbffr
Customer Success Manager employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network with professionals in the aviation industry, especially those who work in client success roles. Attend industry events or webinars to connect with potential colleagues and learn more about the specific challenges they face.
✨Tip Number 2
Familiarise yourself with common client success metrics and tools, particularly those used in B2B SaaS environments. Understanding how to measure client satisfaction and retention will give you an edge in discussions during interviews.
✨Tip Number 3
Prepare to discuss your experience with onboarding and training clients, especially in complex environments. Be ready to share specific examples of how you've successfully managed multi-stakeholder accounts.
✨Tip Number 4
Research StudySmarter's approach to client success and be prepared to discuss how you can contribute to enhancing their client relationships. Tailoring your insights to our company values will show your genuine interest in the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Senior Client Success Manager position. Tailor your application to highlight your relevant experience in managing high-value client relationships.
Craft a Compelling CV: Ensure your CV showcases your experience in B2B SaaS environments, particularly any roles where you've managed client success or retention. Use quantifiable achievements to demonstrate your impact, such as percentage increases in client retention or upsell success.
Write a Tailored Cover Letter: In your cover letter, address how your skills align with the specific needs of the role. Mention your experience with onboarding clients, leading tough conversations, and using CS platforms. Make it personal by expressing your enthusiasm for the aviation industry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves communication with C-suite executives.
How to prepare for a job interview at JobLeads GmbH
✨Research the Company and Industry
Before your interview, take some time to understand the aviation industry and the specific challenges it faces. Familiarise yourself with the company's mission, values, and recent developments. This will help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you've handled client relationships in the past. Prepare examples that showcase your ability to manage high-value accounts, drive retention, and navigate complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would approach tough conversations with clients and how you ensure their needs are met.
✨Highlight Your Proactive Mindset
Demonstrate your proactive approach by discussing how you've previously identified risks or opportunities within client accounts. Share specific examples of how you took initiative to improve client satisfaction or drive upsell opportunities, showcasing your commercial instincts.
