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- Tasks: Assist customers with orders, quotes, and product information while ensuring satisfaction.
- Company: Join Mouser Electronics, a growing international company focused on customer service excellence.
- Benefits: Enjoy competitive pay, social benefits, and opportunities for personal development.
- Why this job: Be part of a friendly team in a dynamic environment that values your contributions.
- Qualifications: One year of customer service experience and strong communication skills are essential.
- Other info: This role is based in High Wycombe, UK, with a permanent contract offered.
The predicted salary is between 28800 - 43200 £ per year.
We keep on growing. Grow with us! For the expansion of our team in High Wycombe, UK we are in search of an engaged and competent person at the earliest possible date for the position ofCustomer Service Representative (f/m/d)What to expect:The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.Generates new and repeat business through customer service initiatives.Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.Provides information regarding availability of in-stock and out-of-stock items.Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.Researches and expedites customer orders.Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.Confirms special handling orders are expedited.Fills requests for catalogs, information or samples.Supports local Customer Service teams, and provides support for other teams when needed.Other duties as assigned.What we are looking for:one or more years\’ experience in a customer service role, or equivalent combination of education and experience.Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.Professional verbal and written communication skills in English, able to apply them in a telephone environment; additional languages are a plus.Proficient in MS Office; experience with other systems are a plus.Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.Demonstrates profound planning and organization skills and works very structured.Accountable and integer, energetic personality.Self-motivated and result-oriented and a good team worker (cross-cultural).Takes initiative to expand knowledge for position utilizing all available sources.What we offer:A good work place in an international, friendly environment.Competitive payment with good social benefits.Good development opportunities.Permanent contract.This position is located at our UK office:Mouser ElectronicsArtisan BuildingHillbottom RoadHigh WycombeBucks. HP12 4HJUnited KingdomIf you are a highly motivated individual with desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, please apply online. For further information please refer to jobs.EMEA@mouser.com.#LI-BB1Category: Sales/Customer Service #J-18808-Ljbffr
Customer Service Representative (UK) employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (UK)
✨Tip Number 1
Familiarise yourself with Mouser Electronics' products and services. Understanding the catalog and being able to discuss specific items will show your commitment and readiness to assist customers effectively.
✨Tip Number 2
Practice your communication skills, especially in a telephone environment. Role-playing customer interactions can help you become more comfortable and confident when speaking with potential customers.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared for various situations will demonstrate your problem-solving abilities and analytical skills during the interview process.
✨Tip Number 4
Showcase your ability to work in a team and your cross-cultural awareness. Highlight any previous experiences where you collaborated with diverse teams, as this aligns with the values of Mouser Electronics.
We think you need these skills to ace Customer Service Representative (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you demonstrated strong communication skills, problem-solving abilities, and a commitment to customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Mouser Electronics' values. Mention specific examples from your past experiences that align with the responsibilities of the Customer Service Representative role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any other systems you've used. If you have experience with international orders or multiple currencies, be sure to mention this as it is particularly relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service position.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability to meet the expectations of the role.
✨Demonstrate Strong Communication Skills
Since the role requires professional verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you effectively communicated with customers, especially in challenging situations.
✨Familiarise Yourself with the Company Values
Research Mouser Electronics and understand their core values. During the interview, align your answers with these values to show that you are a good cultural fit and genuinely interested in contributing to their mission.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Think of past experiences where you had to think on your feet or negotiate a solution, and be ready to share those stories to illustrate your capabilities.
