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- Tasks: Manage customer interactions and ensure top-notch service in a fast-paced environment.
- Company: Sekura Global is a leader in innovative loss prevention solutions for major retailers.
- Benefits: Join a dynamic team with opportunities for growth and development in a supportive culture.
- Why this job: Be the voice of the customer and help shape an exceptional customer experience.
- Qualifications: 2+ years in customer service, strong communication skills, and proficiency in Microsoft Office.
- Other info: Work from our Colchester office and be part of a team reshaping retail security.
The predicted salary is between 28800 - 43200 £ per year.
Sekura Global is a provider of innovative loss prevention solutions specializing in security tags. We partner with large retailers to develop discreet, easy to use products that offer a high level of security, protection, and peace of mind. Our mission is to be the world’s most innovative global retail security provider.We are seeking an experienced Customer Service Representative to join our fast-growing team. This position will be based in our Colchester office with primary responsibility to provide outstanding customer account management. To succeed in this position, you will be able to work in a fast-paced environment, be self-motivated, quick-thinking, and highly detail-oriented, with outstanding customer service and presentation skills.Key Responsibilities:Day-to-day management of customer interactions for all aspects of customer service.Proactively monitor customer engagement, sales and inventory trends through regular client interactions and provide ongoing feedback to sales and other key internal stakeholders.Act as the voice of the customer while assisting in developing, carrying out, and improving the Customer Experience through the entire journey. Ensure Sekura is recognized as first class within the industry.Manage and fully own the order fulfillment process from start to finish including customer purchase order requests, order entry/review/confirmation, customer correspondence, shipping, billing inquiries, and follow-up, all while ensuring customer satisfaction.Monitors order flow and keeps internal and external customers updated throughout the order process to proactively identify problems, resolve issues, develop alternative solutions, and avoid shipping and billing discrepancies. Process and oversee product returns.Manages the delivery flow by liaising directly with procurement, 3rd party logistics and the customer, acts as the first point of customer contact and professionally manages queries and complaints to ensure that they are resolved within agreed timelines.Liaising with Project Management, Sales, and Field Service Engineers for store trials and projects, monitors all steps of the projects and escalates to relevant stakeholders as needed.Education and Experience Required:2+ years prior customer service experience (business to business with inventory-based product).Extensive account management and order processing experience including experience balancing multiple tasks and customer needs simultaneously.Self-motivated with a positive can-do attitude and the ability to be flexible in a fast-paced dynamic environment.Team player with ability to work well with customers and colleagues at all levels.Highly organized with strong attention to detail.Outstanding English written and verbal communication skills.Intermediate level experience with SAP, Microsoft Outlook, Excel, Word and PowerPoint.Authorization to work indefinitely in the UK without restrictions or sponsorship.Get in touch to explore career opportunities with Sekura, where you can be part of a dynamic team that is reshaping the retail security industry.Accepted file types: pdf, docx, Max. file size: 64 MB.Please confirm (Required)By ticking this box, you consent to your contact and personal details being stored by us in accordance with our privacy policyConfirmation that you authorised to work indefinitely in the country you are applying to work without restriction or sponsorship #J-18808-Ljbffr
Customer Service Representative employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Sekura Global's products and services. Understanding their innovative loss prevention solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Highlight your experience in customer service, especially in a B2B environment. Be ready to share specific examples of how you've successfully managed customer accounts and resolved issues, as this will show that you can handle the responsibilities of the role.
✨Tip Number 3
Prepare to discuss your familiarity with order processing and inventory management systems. Since the role requires managing the order fulfillment process, showcasing your knowledge of tools like SAP will give you an edge.
✨Tip Number 4
Demonstrate your ability to work in a fast-paced environment by sharing examples from your previous roles. Discuss how you prioritised tasks and maintained high levels of customer satisfaction, which is crucial for success in this position.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in a business-to-business context. Emphasise your skills in account management and order processing, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Sekura Global's mission and how your experience aligns with their needs. Mention specific examples of how you've successfully managed customer interactions and resolved issues in the past.
Highlight Key Skills: In your application, clearly outline your communication skills, attention to detail, and ability to work in a fast-paced environment. These traits are essential for the Customer Service Representative position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are vital in customer service roles.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your ability to manage customer interactions effectively. Be ready to discuss how you resolved issues and ensured customer satisfaction, as this role heavily relies on outstanding customer service.
✨Demonstrate Attention to Detail
Since the position requires a high level of detail orientation, be prepared to discuss how you manage multiple tasks without compromising quality. You might want to share specific instances where your attention to detail made a significant difference in your work.
✨Familiarise Yourself with Their Products
Research Sekura Global's loss prevention solutions and understand their product offerings. Being knowledgeable about their security tags and how they benefit retailers will show your genuine interest in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of situations where you had to proactively identify problems or manage complaints, and be ready to explain your thought process and the outcomes.
