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- Tasks: Join our team to provide top-notch customer service and support insurance processes.
- Company: Be part of a respected organisation in the Transport & Logistics membership sector.
- Benefits: Enjoy a competitive salary, 22 days holiday, and a supportive workplace culture.
- Why this job: Make a difference in a dynamic industry while working in a friendly team environment.
- Qualifications: Customer service experience is essential; insurance knowledge is a plus.
- Other info: Office-based role with a 4pm finish on Fridays!
The predicted salary is between 24000 - 27000 £ per year.
Join Our Team as a Customer Services Coordinator! Location: Kings Cross, London Contract: Full-time, Permanent, Office-based Hours: 8:30am – 4:30pm (4pm finish on Fridays!)About the CompanyJoin a respected organisation within the membership sector, serving the Transport & Logistics industry. Known for excellent customer service and industry expertise, they offer a collaborative and supportive working environment.About the RoleAre you an enthusiastic and customer-focused professional looking to contribute to a growing team? Our client is seeking a Customer Services Coordinator to provide outstanding service to members and play a key role in supporting insurance-related processes.Key ResponsibilitiesAs part of the Member Services team, you will:Process Claims: Handle sickness and life insurance claims with care and accuracyDeliver Excellent Customer Support: Respond to member enquiries via phone, email, and postProvide Product Information: Offer guidance on services and policiesManage Transactions: Process direct debits and maintain data accuracyWhat You\’ll BringCustomer Service Experience: Previous experience in a customer service roleInsurance Knowledge: Desirable but not essentialSkills:Strong communication and interpersonal skillsExcellent time management and organisationHigh attention to detail and accuracyProficiency in Microsoft OfficeAbility to work independently and meet deadlinesWhat\’s in it for You?Competitive salary: £24,000-£27,000 (depending on experience)22 days holiday + bank holidaysSubsidised transport costsCompany pension & life insuranceIncome protection & private healthcareSupportive, friendly team and great workplace cultureReady to Apply?If you\’re passionate about delivering top-tier customer service and want to make a difference in a dynamic industry, we\’d love to hear from you. Apply Today!Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. #J-18808-Ljbffr
Customer Service Officer - Membership employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Membership
✨Tip Number 1
Familiarise yourself with the Transport & Logistics industry. Understanding the specific challenges and needs of this sector will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Role-playing with a friend or family member can help you articulate your responses and show your problem-solving abilities.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your enthusiasm for the role and the company. This shows that you are proactive and genuinely interested in contributing to their team.
We think you need these skills to ace Customer Service Officer - Membership
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Emphasise any relevant skills, such as communication and attention to detail, that are mentioned in the job description.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have delivered excellent customer service in the past and how you can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you went above and beyond to assist customers, as this will demonstrate your commitment to excellent service.
✨Familiarise Yourself with Insurance Processes
While insurance knowledge is not essential, having a basic understanding of how claims are processed can set you apart. Research common insurance terms and processes to show your initiative and willingness to learn.
✨Demonstrate Strong Communication Skills
Since the role involves responding to member enquiries via various channels, practice articulating your thoughts clearly. Use examples from past experiences to illustrate how you effectively communicated with customers.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
