Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and educate clients on digital banking.
- Company: Join HSBC, a leading global bank committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, flexible benefits, and over six weeks of holiday.
- Why this job: Make a real impact by supporting customers and enhancing their banking experience.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Full training provided, with opportunities for career development.
The predicted salary is between 20800 - 29200 ÂŁ per year.
Customer Service Consultant – Newark, Market PlaceHSBC Newark-On-Trent, England, United KingdomCustomer Service Consultant – Newark, Market PlaceHSBC Newark-On-Trent, England, United Kingdom3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.What You\’ll DoThe role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.What You\’ll DoThe role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.Within This Role You WillPlay a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.Play an integral part in customer education around HSBC digital services and fraud awareness.Identify customers who are in vulnerable situations and determine the best way we can support them.Help our customers with more complex banking needs to ensure they feel supported in their choices.What do I need to be successful?Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.Be resilient to a continuous changing environment.When & Where you\’ll workOur Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.Your TrainingYou’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.What You’ll Get!We offer an attractive starting salary of ÂŁ26,000 based on 35 hours per week, plus an annual discretionary performance bonus.You Will Also ReceiveOver six weeks’ holiday. This includes bank and public holidays with the option to buy more.Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.A market-leading employer Pension contributionBUPA HealthcareLife Assurance, equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.If You Have a Need That Requires Accommodations Or Changes During The Recruitment Process, Please Get In Touch With Our Recruitment HelpdeskEmail: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at HSBC by 2xSign in to set job alerts for “Customer Service Consultant” roles.Nottingham, England, United Kingdom 5 days agoMilton, England, United Kingdom 5 days agoDuckmanton, England, United Kingdom 6 days agoIlkeston, England, United Kingdom 1 month agoBarlborough, England, United Kingdom ÂŁ24,000.00-ÂŁ24,200.00 1 month agoLong Eaton, England, United Kingdom 1 month agoAlfreton, England, United Kingdom 2 days agoNottingham, England, United Kingdom 4 months agoThoresby, England, United Kingdom 5 days agoNottingham, England, United Kingdom 2 days agoSales Consultant (Part time, 20 hours) South NormantonSouth Normanton, England, United Kingdom 3 days agoLincolnshire, England, United Kingdom 1 week agoNottingham, England, United Kingdom 2 weeks agoNottingham, England, United Kingdom 3 days agoNottingham, England, United Kingdom 3 weeks agoWorksop, England, United Kingdom 1 week agoRadcliffe On Trent, England, United Kingdom 6 days agoLincoln, England, United Kingdom 2 months agoLincoln, England, United Kingdom 2 weeks agoRipley, England, United Kingdom 3 weeks agoNottingham, England, United Kingdom 3 weeks agoNottingham, England, United Kingdom 1 week agoNottingham, England, United Kingdom 1 week agoNottinghamshire, England, United Kingdom 1 week agoLincoln, England, United Kingdom 1 week agoLincolnshire, England, United Kingdom 2 weeks agoField Sales Consultant – Self-employed – Yorkshire HubLincoln, England, United Kingdom 3 days agoField Sales Consultant – Self-employed (commission-only)Newark-On-Trent, England, United Kingdom 2 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Service Consultant - Newark, Market Place employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Newark, Market Place
✨Tip Number 1
Familiarise yourself with HSBC's digital platforms and services. Being knowledgeable about the tools you'll be helping customers with will not only boost your confidence but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being empathetic and understanding, as these qualities are crucial for a Customer Service Consultant role.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. This will prepare you for real-life situations you may encounter in the role and show that you're proactive about your potential responsibilities.
✨Tip Number 4
Network with current or former HSBC employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Consultant - Newark, Market Place
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Consultant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your CV and cover letter reflect your ability to engage effectively with customers. Use examples from past experiences where you successfully resolved customer queries or built strong relationships.
Highlight Customer-Centric Attitude: Demonstrate your passion for delivering outstanding customer service in your application. Share specific instances where you went above and beyond to assist customers, as this aligns with HSBC's values.
Tailor Your CV: Make sure your CV is tailored to the job by including relevant experience, skills, and achievements that relate directly to the Customer Service Consultant role. Use keywords from the job description to make your application stand out.
How to prepare for a job interview at JobLeads GmbH
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for customers in the past, even if it's from a different role.
✨Demonstrate Effective Communication Skills
Prepare to showcase your communication skills during the interview. Practice active listening and responding thoughtfully to questions, as this role requires engaging conversations with customers.
✨Understand HSBC's Digital Services
Familiarise yourself with HSBC's digital platforms and services. Being knowledgeable about these will help you answer questions confidently and show that you're ready to educate customers effectively.
✨Be Ready to Discuss Vulnerable Situations
Think about how you would handle customers in vulnerable situations. Prepare to discuss your approach to empathy and support, as this is a key aspect of the role.
