Customer Service Administrator - 12 Months FTC

Customer Service Administrator – 12 Months FTCJoin to apply for the Customer Service Administrator – 12 Months FTC role at WestRock CompanyGeneral InformationJob ID: ATR49591Posting Job Title: Customer Service Administrator – 12 Months FTCLocations: BristolEmployment Type: Full TimeDate Posted: 20-Mar-2025Relocation Support: NoDescription & RequirementsSmurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.Duration: 12 months FTCThe opportunity:To act as part of an office-based support to the Customer Account Management team with the specific role of coordinating the day-to-day requests of Customer accounts allocated to him/her and managing the commercial agreements between WRK and these Customers on a day-to-day basis. The role is normally applicable to UK & Irish Customers.How You Will Impact WestRockPROCESSING ORDERS & INSTRUCTIONS received from Customers including assessing the conformity of these instructions with commercial agreements between the Customer and WRK, entering them into the WRK manufacturing process system and monitoring them throughout the supply life-cycle.INTERNAL PROJECT MANAGEMENT of Customer/Key Accounter requests related to cartons, such as – new artwork, carton design or pricing.MANAGING CUSTOMER REQUESTS working closely with the Planning and Manufacturing operational staff, to maximize the commercial efficiency with which WRK can satisfy these requests.SUPPORTING the general relationship between the Customer and WRK – working with the Key Account Managers to ensure a common high level of professionalism and perceived commitment to the customer.ESTABLISHING A RAPPORT and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship. This includes carrying out periodic visits to Customer sites.Playing a key part in operational FORECASTING of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilization.OPERATING AS AN INTEGRAL PART OF A SELF-SUPPORTING INTERNAL SALES TEAM, providing a standardized approach and enabling a seamless service to customer coverage for absences of team members.What You Need To SucceedWith professional stature and customer credibility especially on the telephoneLogical and analytical with experience of supply chain management in consumer goods production industriesAbility and desire to listen to customers and identify customer’s needs.Commercially awareAbility to work as part of a team comprising the other customer service personnel and key account managers, pre-press and manufacturing planning departments.Proficient in Microsoft Office packages.Effective communicator to all levels of the business.What We OfferCorporate culture based on integrity, respect, accountability and excellenceAn attractive salary reflecting skills, competencies and potentialComprehensive training with numerous learning and development opportunitiesA career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work.Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesPackaging and Containers Manufacturing #J-18808-Ljbffr