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For Companies At a Glance
- Tasks: Engage customers, maintain store visuals, and support team operations.
- Company: White Stuff is a vibrant retail brand known for unique clothing and accessories.
- Benefits: Enjoy perks like 50% product discount, bonus opportunities, and paid volunteer days.
- Why this job: Join a supportive team that values creativity and customer experience in a fun environment.
- Qualifications: Passion for retail and fashion; teamwork and customer service skills are essential.
- Other info: This role requires weekend availability and offers a flexible 4-hour contract.
Please, note this role is a 4 hours contract and weekend availability may be required.WHO WE AREWhite Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.WHO YOU AREYou’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.PRIMARY OBJECTIVE OF THE JOBEnsure we are the best on the high street for delivering an amazing customer experience.WHAT YOU’LL BE DOINGYou’ll report to the Shop Manager and sit within our Retail team.Customer ExperienceMeeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.Holding an understanding of shop KPIs and working to continuously improve them.Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.Using knowledge of promotions or discounts available to inform our customers and increase sales.Assisting in events including Customer Event and preview evenings.Product Presentation and Visual StandardsMaintaining high visual standards instore.Supporting with floor moves, mannequin and window displays, and replenishment.Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.Shop OperationsProcessing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customersSupporting in stock management processes such as stocktakes.Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.Being a team player and playing an active role in team briefs.Understanding and complying with the Health & Safety and emergency procedures in store.Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.Efficient and accurately fulfilling ship from store and Click + Collect processes.Doing Good StuffHolding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.BenefitsAs a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:Quarterly bonus opportunityUp to 25 days holiday per annum plus bank holidays2 days paid (as per your contracted hours) per year to volunteer in the local community50% product discountAnnual uniform allowanceBUPA Dental InsuranceHealthcare cash plan and Life AssuranceInterest free season ticket loanPension ContributionWe are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age. #J-18808-Ljbffr
Customer Host Retail · Ashford employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host Retail · Ashford
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and product range. Understanding their unique prints and design philosophy will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile in previous roles. Be ready to discuss specific situations where you provided exceptional service or resolved customer issues effectively.
✨Tip Number 3
Highlight your teamwork experience, as this role thrives on collaboration. Think of instances where you've inspired or supported your colleagues, and be prepared to share these stories to demonstrate your fit within their sociable culture.
✨Tip Number 4
Be proactive in understanding the retail environment, especially regarding KPIs and sales strategies. Research common retail metrics and think about how you can contribute to improving them in your role at White Stuff.
We think you need these skills to ace Customer Host Retail · Ashford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your passion for retail and fashion, as well as your commitment to providing excellent customer service.
Tailor Your CV: Make sure your CV reflects relevant experience in retail or customer service. Emphasise any previous roles where you demonstrated teamwork, customer engagement, and a proactive approach to problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've met customer experience goals in the past and how you align with White Stuff's values.
Highlight Availability: Since the role requires weekend availability, clearly state your availability in your application. This shows your willingness to meet the company's needs and can set you apart from other candidates.
How to prepare for a job interview at JobLeads GmbH
✨Show Your Passion for Retail and Fashion
Make sure to express your enthusiasm for retail and fashion during the interview. Share any personal experiences or stories that highlight your passion, as this role requires someone who genuinely loves the industry.
✨Understand the A.C.E Pillars
Familiarise yourself with the A.C.E pillars: Be Friendly, Be Inspiring, and Be Invaluable. Prepare examples of how you have embodied these principles in previous roles, as they are crucial for delivering an amazing customer experience.
✨Demonstrate Team Spirit
Since this role thrives in a team environment, be ready to discuss how you work well with others. Share instances where you have inspired or supported your teammates, showcasing your collaborative spirit.
✨Know the Brand and Its Values
Research White Stuff's brand values, products, and their charity initiatives. Being able to discuss these topics will show your commitment to the company and help you connect with the interviewers on a deeper level.
