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- Tasks: Join us as a CRM Executive to enhance customer engagement through email and SMS campaigns.
- Company: Medik8 is a leading British skincare brand, committed to sustainability and quality.
- Benefits: Enjoy 25 days holiday, flexible working, private medical insurance, and a generous product discount.
- Why this job: Be part of exciting projects that directly impact customer retention and revenue in a dynamic team.
- Qualifications: Experience in email marketing and CRM tools is essential; analytical skills are a plus.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
Life as a CRM ExecutiveMedik8 is on an unstoppable journey of growth and we are now in an incredible position to scale globally, with our renewed focus on the USA, EMEA and APAC markets.You will be a part of our UK division and will provide critical support to the Head of Customer Marketing Ecommerce. This role will be pivotal in executing a customer centric, data-driven and creative CRM strategy to enhance customer engagement and retention, and increase long-term customer lifetime value.Through owning the creation and execution of channel activities (email and SMS), you will produce best in class communications to support our customer retention strategy and drive commercial objectives.Why you cannot miss this opportunityThis is an incredibly exciting time to join the team as you will be working on two pioneering Medik8 projects – the continued roll out of personalisation across email and SMS via our new CDXP Bloomreach and next phase in the optimisation of loyalty programme.Working closely with our in-house Creative and Brand teams, and supporting Trade and Acquisition teams, your entrepreneurial and analytical skills will have a direct impact on retention activity and, in turn, overall revenue to the business.If you’d like to make a significant contribution to a leading brand in the skincare space, then get in touch!Key responsibilities will include:Leads BAU channel activities on email and SMS for Brand and Trade priorities, optimising performance and ways of working.Drives plans and delivery of more complex 1-to-1 lifecycle communications to drive CLTV.Leads on some key initiatives to help shape the Loyalty proposition and ensures Loyalty programs are executed to increase levels of retention and conversion, reaping maximum ROI for the business.Delivers successful email marketing campaigns, ensuring all emails are planned, briefed and executed on time and according to business needsLeads A/B testing programme of content & creatives, reports on performance and key trading moments and leverages best practices to make recommendations for improvementsThe successful candidate will:Have experience in email marketing including managing targeted one-off campaigns and multi-step automated programmes (agency or in-house)Have experience in using CRM tools to set up and test campaigns, as well as optimise delivery including personalisation and dynamic content. Experience in using Bloomreach of a similar CDXP would be a plusBe data-driven and confident to measure metrics using Excel or equivalentHave strong analytical skills and ideally experience in using Google Analytics or equivalent to understand email behaviourBe an enthusiastic self-starter with strong planning and organisational skillsBe detail-oriented and have meticulous proofreading skillsAbout usFounded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise.Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin.Culture & BenefitsWe are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are!Some of the perks of being part of the Medik8 team include:- 25 days holiday + bank holidays- Flexible & Hybrid working- Private Medical Insurance + Mental Health support- Employee Assistance Program (EAP)- Annual Performance Bonus- Long Service Awards- 75% discount + Annual Product Allowance- Flexible Career opportunities- Up-skilling support + regular Lunch & Learns- 2 Volunteering days per year- Matched Charitable Giving SchemeWant to do a little more research before you apply?Head over to our main careers page to find out more about the team and our values. You can also find out more about us onLinkedIn, Glassdoor & Instagram.At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest – then we want to hear from you! #J-18808-Ljbffr
CRM Executive (9 Month Contract) Global Markets UK · Head Office · employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive (9 Month Contract) Global Markets UK · Head Office ·
✨Tip Number 1
Familiarise yourself with the latest trends in email marketing and CRM strategies. Understanding what works in the industry will help you speak confidently about your ideas during interviews.
✨Tip Number 2
Network with current or former employees of Medik8 on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive marketing decisions in past roles. Be ready to discuss specific metrics and outcomes during interviews.
✨Tip Number 4
Research Bloomreach or similar CDXP tools if you're not already familiar with them. Being able to discuss how you would leverage such tools for personalisation in your role will set you apart from other candidates.
We think you need these skills to ace CRM Executive (9 Month Contract) Global Markets UK · Head Office ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in email marketing and CRM tools. Emphasise any specific projects or campaigns you've worked on that align with the responsibilities of the CRM Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for skincare and your understanding of customer engagement strategies. Mention how your skills can contribute to Medik8's goals, particularly in enhancing customer retention and lifetime value.
Showcase Analytical Skills: In your application, provide examples of how you've used data to drive decisions in previous roles. Highlight your experience with tools like Google Analytics and Excel, as these are crucial for measuring campaign performance.
Demonstrate Enthusiasm: Convey your enthusiasm for the role and the company in your application. Share why you want to work at Medik8 and how you align with their mission and values, particularly their commitment to sustainability and quality.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Email Marketing Experience
Be prepared to discuss your previous experience with email marketing, especially any targeted campaigns or automated programmes you've managed. Highlight specific examples where your efforts led to increased customer engagement or retention.
✨Demonstrate Data-Driven Decision Making
Since the role is heavily focused on data, come equipped with examples of how you've used data analytics tools like Excel or Google Analytics to measure campaign performance. Be ready to explain how you’ve used these insights to optimise future campaigns.
✨Familiarise Yourself with Bloomreach
If you have experience with Bloomreach or similar CDXP tools, make sure to mention it. If not, do a bit of research on its functionalities and be prepared to discuss how you would approach using such a tool in your role.
✨Emphasise Your Collaborative Spirit
Medik8 values teamwork and collaboration, so be ready to share examples of how you've worked cross-functionally in previous roles. Discuss how you’ve partnered with creative teams or other departments to achieve common goals.
