Conversations Facilitator, Take Time To Talk

We are looking for someone passionate and experienced in supporting families to overcome relationship difficulties and create positive change. The Conversation Facilitator will play a vital role in supporting families where conflict and communication breakdowns affect day-to-day life and emotional wellbeing—particularly that of children.You will deliver our Take Time To Talk programme in a person-centred way, working one-to-one with parents, couples, children, or entire families. Your aim will be aid understanding in parents and families around a range of relevant factors, open the lines of communication, improve mutual understanding, and help families build healthier, more harmonious relationships and family life. This will involve both individual support and facilitated family meetings, underpinned by mediation principles. You will work closely with the Young Person’s Relationship Worker.Key Responsibilities1. Direct Support and Family EngagementAct as a gatekeeper for referrals, assessing suitability and arranging engagementDeliver needs-led interventions through regular meetings at home, in the office, or at community venuesWork with families to:Identify key issues and set clear goalsFacilitate family conversations using mediation themesProvide guidance on relationships and child developmentExplore creative ways of addressing complex issuesComplete assessments, monitor progress, and support families to exit the programmeEmpower families by building on strengths and working holisticallyMaintain accurate and timely session recordsCollaborate with the Young Person’s Family Relationship Worker on joint support planning2. Safeguarding and Case ManagementRespond to safeguarding concerns in line with TalkFIRST proceduresEnsure referrals are appropriate or signpost to other services as neededMaintain high standards of case recording and conduct regular file auditsEncourage service user feedback and involvementEnsure outcomes are monitored and recordedTake part in supervision, team meetings, and training3. Organisational ContributionComply with all TalkFIRST policies and proceduresPromote TalkFIRST in a positive light at all timesCarry out any other reasonable duties in support of the charity’s work4. Person SpecificationKindness, resilience, strong communication and a commitment to supporting familiesRecognised qualification in social care, health, education or equivalent experienceUnderstanding of complex family life and relationshipsKnowledge of child developmentCreative approach to service deliveryAbility and willingness a to support colleagues and stakeholders with interventions and strategiesPositive approach to challenges and changeWillingness to engage in training and developmentCommitment to partnership working and good practice sharingAbility to work independently and as part of a teamStrong organisational and planning skillsCompetence in using Microsoft Office, email, and the internetCommitment to anti-discriminatory practiceUnderstanding of neurodiversity (ADHD, ASD)Knowledge of issues affecting disadvantaged communitiesUnderstanding of the mediation process and principlesWorking knowledge of domestic abuse issuesWillingness to work flexibly, including occasional out-of-hoursA driver with access to a suitable vehicleKey informationEmployer: TalkFIRSTLocations: WiganRole Type: Fixed termSalary: The annual salary is based on 40 hours, pro rata.A pay review will take place annually.Working Hours: Part-TimeTo apply for this role:For an informal conversation about the role, please contact Tracy Sheppard – 01942 243620To apply, please send your CV along with a short supporting statement outlining your suitability for the role to tracy@talkfirst.org with \’Application Conversations Facilitator\’ in the subject bar.More about this roleClosing Date: Wednesday 20th August 2025 at 12:00pmClosing Time: 5pmAnticipated Interview Date: Friday, September 5, 2025 – 13:00Contact Name: Tracy SheppardContact Information: 01942 243620Employee Benefits: Our Values Statement: We are a values-led, family-focused organisation that treats each other with the same compassion, respect, and care we offer the families and communities we support. We work collaboratively, value each other’s strengths, and foster an inclusive, supportive environment where everyone can thrive.A healthy workplace culture, where staff are valued, encouraged and supportedPaid lunchbreaksFull training in our Take Time To Talk programme, including mediation skills34 days annual leave (pro rata), including public holidaysAn additional day off for your birthdayChristmas Eve off, if it falls on a day you are scheduled to workAnnual cost-of-living review after 12 months in postOngoing support, supervision, and development opportunities5% employer pension contributionsAccess to Charity Worker DiscountsFlexible Working Options: Part timeWorking Pattern Details: 32 hours between Monday and Friday 9-5 with possible occasional out of hours as required.Would You Consider A Job Share For The Role?: Yes #J-18808-Ljbffr