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- Tasks: Lead the Client Onboarding team, ensuring compliance and enhancing operational efficiency.
- Company: Join PwC, a global leader in advisory, tax, audit, and assurance services.
- Benefits: Enjoy remote work options, a supportive team culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values diversity and empowers you to make an impact.
- Qualifications: No specific qualifications required; experience in client risk management is a plus.
- Other info: Opportunity for travel across Channel Islands and occasional UK/Europe trips.
The predicted salary is between 42000 - 84000 £ per year.
Social network you want to login/join with:Client Onboarding Relationship Manager, St Heliercol-narrow-leftClient:PwCLocation:St Helier, United KingdomJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:31bc57c88d0cJob Views:15Posted:12.08.2025col-wideJob Description:DescriptionSummary: At PwC, our finance consulting team provides services related to financial management and strategy. We analyze client needs, develop financial solutions, and support clients in optimizing financial performance, decision-making, and achieving financial goals.In financial operations at PwC, you will focus on improving the efficiency and effectiveness of financial processes. Your responsibilities include assessing processes, identifying improvements, and implementing solutions to streamline operations, enhance controls, and reduce costs. You will also advise on financial systems, automation, and shared services.Role: Client Onboarding Relationship ManagerLocation: Jersey, Guernsey, Alderney (Remote)Line of Service: Business Enablement, Risk & Client OnboardingGrade: Manager (external or internal candidate)Hours: 37.5/weekOverview: PwC Channel Islands offers advisory, tax, audit, and assurance services with 600+ staff across Jersey, Guernsey, and Alderney, part of PwC\’s global network.Job Summary:This role leads the Onboarding team responsible for Client Acceptance risk activities and KYC. You will manage onboarding advisers, support onboarding systems, ensure data quality, and collaborate with KYC teams to meet compliance and operational standards.Responsibilities:Manage first-line support for Client Onboarding activities.Troubleshoot system issues and liaise with global teams.Participate in global working groups and communicate updates.Drive process improvements and operational excellence.Train and mentor team members.Maintain relationships with stakeholders and external providers.Monitor compliance and system access controls.Oversee onboarding training for client teams.Reports To: [Specify]Qualifications: None required; relevant ICA or similar preferred.Skills & Experience:Experience in client risk management, KYC, AML, and financial regulation.Client relationship management skills.Data analysis and technological proficiency.Problem-solving, prioritization, delegation.Team coaching and workflow management.Desirable: Experience with quality management, client structures, Salesforce, managing cross-jurisdictional teams.Travel: Between Channel Islands, occasional UK/Europe travel.Leadership Skills: Demonstrate trusted leadership, empowerment, and delivery behaviors.Diversity: We value diverse backgrounds and experiences, fostering an inclusive culture.Education & Certifications: Degree preferred, ICA or similar qualification desirable.Languages: [Specify if applicable]Travel Expectation: Up to 20%Sponsorship: Not availableClearance: Not requiredApplication End Date: [Specify] #J-18808-Ljbffr
Client Onboarding Relationship Manager employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Relationship Manager
✨Tip Number 1
Familiarise yourself with KYC and AML regulations, as these are crucial for the Client Onboarding Relationship Manager role. Understanding the latest compliance standards will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Network with professionals in the finance consulting sector, especially those who work at PwC or similar firms. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've improved processes or resolved issues in previous roles. This is particularly relevant for the responsibilities of driving process improvements and operational excellence.
✨Tip Number 4
Research PwC's values and recent projects, especially those related to client onboarding and financial management. Being able to discuss these in your conversations will show your genuine interest in the company and the role.
We think you need these skills to ace Client Onboarding Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client risk management, KYC, and financial regulation. Use specific examples that demonstrate your skills in managing client relationships and improving processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with PwC's needs. Mention your experience with onboarding systems and your ability to drive process improvements.
Highlight Leadership Skills: Since the role requires leadership, emphasise any previous experience in mentoring or training team members. Provide examples of how you've empowered others and delivered results in past roles.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully identified issues and implemented solutions. This will demonstrate your analytical skills and ability to enhance operational efficiency.
How to prepare for a job interview at JobLeads GmbH
✨Understand the Role
Make sure you have a clear understanding of the Client Onboarding Relationship Manager role. Familiarise yourself with the responsibilities, especially around KYC and client risk management, as well as the importance of compliance in financial operations.
✨Showcase Your Experience
Prepare to discuss your previous experience in client relationship management and KYC processes. Be ready to provide specific examples of how you've improved processes or managed client onboarding successfully in the past.
✨Demonstrate Problem-Solving Skills
Since troubleshooting system issues is part of the job, think of instances where you've successfully resolved problems. Highlight your analytical skills and how you've used data to drive improvements in your previous roles.
✨Emphasise Team Leadership
As this role involves training and mentoring team members, be prepared to discuss your leadership style. Share examples of how you've empowered your team and fostered collaboration to achieve operational excellence.
