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- Tasks: Engage with customers via phone and email, promoting offers and enhancing their experience.
- Company: Join a vibrant team focused on delivering top-notch service in the online betting industry.
- Benefits: Enjoy flexible shifts, competitive pay, generous leave, and personal development allowances.
- Why this job: Be part of a supportive culture that values collaboration and personal growth.
- Qualifications: Fluency in European Portuguese is essential; customer service experience preferred.
- Other info: Full training provided; opportunities for career advancement and team-building activities.
Call Center Representative (European Portuguese)We are hiring a Portuguese-speaking Call Centre Representative to provide high-quality client service for online products for the Portuguese/International markets.Role Overview:We are hiring a Portuguese-speaking Call Center Representative to deliver high-quality client service for our online platform targeting the Portuguese and international markets. In this role, your main focus will be to engage with customers primarily via phone and email—promoting exclusive offers, encouraging deposits, and enhancing the overall customer experience through proactive, personalized support.Key Responsibilities:Make outbound calls to existing and potential customers to promote current offers and bonuses;Act as the main point of contact for customer inquiries via phone, email, and chat;Engage with users to gather insights about their experience and provide support regarding our betting products and services;Provide clear information about promotions and account-related issues to encourage deposits;Record and track customer feedback and issues accurately;Maintain a high level of professionalism and customer satisfaction throughout all communications;Work cross-functionally with internal teams to escalate and resolve complex issues.(Full training will be provided.)Ideal profile for the position:Fluency in European Portuguese (spoken and written) is essential;Proficiency in English is a plus, but not mandatory;Previous experience in a call centre, sales, or customer service role;Background in the iGaming or betting industry is highly preferred;Strong communication, persuasion, and objection-handling skills;Excellent listening skills and empathy with the ability to resolve customer concerns effectively;Strong attention to detail, organisational skills, and the ability to follow up on open issues;Positive, proactive mindset with the ability to work independently and in a team;Flexible availability for working in different shifts (including evenings or weekends);Fast learner who can quickly absorb and adapt scripts during real-time conversations.The company guarantees you the following benefits:A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you\’ll love working in;Competitive compensation and regular career development reviews;A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;Financial assistance for professional development, helping you stay ahead of the curve and love your career path;Educational Allowances that give you the opportunity to expand your knowledge and experience;You\’ll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;A comprehensive health insurance plan, depending on your current location;Referral program with financial rewards for bringing top talent to the company;Engaging in team-building activities and corporate parties.HR Interview with a recruiter;Final interview with the team;If you find this opportunity right for you, don\’t hesitate to apply or get in touch with us if you have any questions! #J-18808-Ljbffr
Call Center Representative (European Portuguese) employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative (European Portuguese)
✨Tip Number 1
Familiarise yourself with the iGaming and betting industry. Understanding the products and services offered will help you engage more effectively with customers and answer their queries confidently.
✨Tip Number 2
Practice your communication skills in both European Portuguese and English. Being able to switch between languages can enhance your ability to connect with a wider range of customers and demonstrate your versatility.
✨Tip Number 3
Prepare for common customer scenarios you might encounter in a call centre role. Think about how you would handle objections or difficult questions, as this will showcase your problem-solving skills during the interview.
✨Tip Number 4
Showcase your positive and proactive mindset by sharing examples from previous experiences where you went above and beyond for a customer. This will highlight your dedication to customer satisfaction and make you stand out.
We think you need these skills to ace Call Center Representative (European Portuguese)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise your fluency in European Portuguese and any experience in the iGaming or betting industry, as this is highly preferred.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are passionate about providing excellent customer service. Mention specific examples of how you've successfully handled customer inquiries or promoted products in the past.
Highlight Key Skills: In your application, emphasise your strong communication, persuasion, and objection-handling skills. Provide examples of how you've used these skills to resolve customer concerns effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Language Skills
Since fluency in European Portuguese is essential, make sure to demonstrate your language proficiency during the interview. Practice speaking clearly and confidently, and be prepared to answer questions in both Portuguese and English if necessary.
✨Highlight Relevant Experience
If you have previous experience in a call centre or customer service role, be ready to discuss specific examples of how you've handled customer inquiries and resolved issues. This will show that you understand the demands of the role and can provide high-quality service.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might encounter in this role, such as handling objections or promoting offers. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate a Positive Attitude
A positive, proactive mindset is crucial for this position. During the interview, convey your enthusiasm for the role and your willingness to learn and adapt. Employers appreciate candidates who are not only skilled but also bring a positive energy to the team.
