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For Companies At a Glance
- Tasks: Support software implementation and ensure a top-notch customer experience.
- Company: WorkWave is a dynamic, remote-first company focused on innovative solutions for clients.
- Benefits: Enjoy 25 days holiday, flexible time off, and comprehensive wellbeing benefits.
- Why this job: Join a fun, energetic team that values creativity and personal growth.
- Qualifications: 0-3 years in consultancy or software implementation; strong communication skills required.
- Other info: Remote work flexibility with opportunities for collaboration in the office.
The predicted salary is between 30000 - 42000 £ per year.
**This is a 12 month fixed contract**WorkWave is seeking a talented Application Consultant to support the implementation of our software and ensure an excellent customer experience. This role is responsible for providing high quality professional services consultancy services to customers, achieving operational outcomes, and maintaining a positive customer experience. In this role, you will proactively support customers and become an expert of WorkWave’s products and services.WHAT YOU\’LL DOImplementation of software in line with the contract and statement of work.Develop an understanding of each assignment according to defined customer requirements and provide professional and timely advice accordingly.Develop customer systems according to the agreed methodology ensuring compliance with company system build and documentation standards when and where appropriate.Communicate fully with customers regarding requirements and specifications.Support the customer through business change using technology and process improvements.Work with the Project Leaders & managers to ensure the successful delivery of a project and highlighting any risks or issues that may impact this.Always maintain a high level of governance; ensuring stage gates task lists are completed within the SLA.Proactively keep up to date with relevant legislation.Maintain knowledge of company products, product releases, services, methodologies, policies, procedures and customers.Consistently deliver expert knowledge of WorkWave products and services.Identify additional commercial opportunities and communicate to the appropriate level.Remain Accountabe for your individual revenue and utilization target and ensuring that these are met in line with the business plan.Promote a positive image of WorkWave at all times and maintain the highest standards of professional conduct and personal appearance at all times.Comply with all company policies and procedures.Undertake any other tasks and responsibilities as reasonably delegated by your Manager in light of skill set and capabilities in order to maximize the company’s goals and objectives.WHAT YOU\’LL BRING:1-3 years consultancy or software implementation experience.Excellent communication skills, both written and verbal.Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teamsHigh-level facilitation and negotiation skillsDemonstrable experience of commercial decision makingPresentation Skills, organizations skills and problem solving skills.Timegate, Timegate+, Templa CMS, and/or alternative workforce management software experience requiredAbility to travel to Brierley Hill, our UK office regularly. In addition to traveling to customer sites. #J-18808-Ljbffr
Application Consultant (UK Only) employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Consultant (UK Only)
✨Tip Number 1
Familiarise yourself with WorkWave's products and services. Understanding their software solutions will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of WorkWave on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've successfully implemented software solutions in the past. Be ready with specific examples that highlight your consultancy experience.
✨Tip Number 4
Showcase your communication and interpersonal skills during any interactions with the company. Since the role involves working closely with customers, demonstrating these skills can set you apart from other candidates.
We think you need these skills to ace Application Consultant (UK Only)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in consultancy or software implementation. Use keywords from the job description to demonstrate that you meet the specific requirements of the Application Consultant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're passionate about the role. Mention how your background aligns with WorkWave's values and how you can contribute to their customer experience.
Showcase Relevant Skills: In your application, emphasise your interpersonal, facilitation, and negotiation skills. Provide examples of how you've successfully developed relationships with clients or managed projects in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at JobLeads GmbH
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of an Application Consultant. Familiarise yourself with WorkWave’s products and services, as well as the specific requirements mentioned in the job description.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare to demonstrate your ability to convey complex information clearly. Practice explaining technical concepts in simple terms, as you may need to do this for clients who are not tech-savvy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer interactions. Think of examples from your past experiences where you successfully navigated challenges or improved customer satisfaction.
✨Highlight Your Teamwork Experience
WorkWave values collaboration, so be ready to discuss your experience working in teams. Share specific instances where you contributed to a project’s success and how you built effective relationships with colleagues and clients.
