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- Tasks: Provide tailored debt advice and support clients facing financial challenges.
- Company: Join a well-established not-for-profit organisation making a real impact in East London.
- Benefits: Enjoy a competitive salary, generous leave, pension contributions, and flexible work options.
- Why this job: Make a lasting difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in debt advice and a relevant qualification are essential; degree level preferred.
- Other info: This role involves travel across London and requires Enhanced DBS and MoJ checks.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a Senior Debt Advisor to join a well-established not-for-profit organisation focused on delivering high-quality, community-based advice services in East London and beyond.
As a Senior Debt Advisor, you will be providing tailored debt and financial advice to individuals facing complex financial challenges, while also contributing to the development of the wider service offer.
This full-time role offers a salary of £35,875 for 37-hour work week and benefits.
You will be responsible for:
* Delivering specialist debt advice and complex casework in line with regulatory standards (FCA).
* Assessing individual client needs and making appropriate internal and external referrals.
* Supporting the preparation and submission of Debt Relief Order (DRO) applications.
* Providing advice across multiple channels, including in-person, telephone, email, and online platforms.
* Liaising with partner organisations and stakeholders to ensure coordinated support for clients.
* Recruiting, onboarding and supervising volunteers and staff within the advice team.
* Maintaining accurate records and data using client management systems.
What we are looking for:
* Previously worked as a Debt Advisor, Debt Adviser, Debt Caseworker, Money Adviser, IVA Advisor, Money Support Advisor, Customer Service Advisor or in a similar role.
* Experience providing debt advice and handling complex financial casework.
* Qualified DRO Intermediary or willingness to work towards this within six months.
* Educated to degree level or holds a relevant advice or advocacy qualification.
* Awareness of the voluntary sector, with a sound understanding of the strategic and policy frameworks that shape the delivery of advice services.
* Familiarity with challenges faced by communities affected by financial hardship and social exclusion.
What\’s on offer:
* Competitive salary.
* 28 days annual leave plus bank holidays, increasing to 33 days with length of service
* Pension scheme with up to 4% employer matching contributions
* Access to discounted shopping and retail offers
* 1-2 work-from-home days available for administrative tasks, offered as part of wellbeing support (not contractually guaranteed)
This community-based role requires travel across London and is subject to Enhanced DBS and MoJ checks.
This is a fantastic opportunity for a Debt Advisor to join a purpose-led organisation and make a lasting difference through your expertise.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Senior Debt Advisor employer: Jobit
Contact Detail:
Jobit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Debt Advisor
✨Tip Number 1
Network with professionals in the debt advice sector. Attend local community events or workshops related to financial advice, as this can help you meet potential colleagues and learn more about the specific challenges faced by clients in East London.
✨Tip Number 2
Familiarise yourself with the regulatory standards set by the FCA. Understanding these guidelines will not only enhance your knowledge but also demonstrate your commitment to compliance during interviews.
✨Tip Number 3
Research the not-for-profit organisation's mission and values. Tailoring your conversations and demonstrating how your personal values align with theirs can make a strong impression during networking or interviews.
✨Tip Number 4
Prepare to discuss your experience with complex casework in detail. Be ready to share specific examples of how you've successfully supported clients in similar situations, as this will showcase your expertise and problem-solving skills.
We think you need these skills to ace Senior Debt Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Debt Advisor or in similar roles. Emphasise your skills in providing debt advice, handling complex casework, and any qualifications you hold, such as being a qualified DRO Intermediary.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping individuals facing financial challenges. Mention specific experiences that demonstrate your ability to deliver tailored advice and your understanding of the voluntary sector.
Highlight Relevant Qualifications: Clearly state your educational background and any relevant qualifications in your application. If you are working towards becoming a qualified DRO Intermediary, mention this and your commitment to achieving it within six months.
Showcase Your Understanding of Community Needs: In your application, reflect on your awareness of the challenges faced by communities affected by financial hardship. This will demonstrate your suitability for a role focused on delivering community-based advice services.
How to prepare for a job interview at Jobit
✨Showcase Your Experience
Be prepared to discuss your previous roles as a Debt Advisor or in similar positions. Highlight specific cases where you successfully provided tailored debt advice and handled complex financial challenges.
✨Understand the Regulatory Framework
Familiarise yourself with the regulatory standards set by the FCA. Be ready to explain how you ensure compliance in your work, especially when preparing Debt Relief Order applications.
✨Demonstrate Your Community Awareness
Discuss your understanding of the challenges faced by communities affected by financial hardship. Share any relevant experiences that showcase your commitment to community-based support and advocacy.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the organisation's approach to debt advice and community engagement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.