At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join a well-established hotel known for its outstanding service.
- Benefits: Enjoy a competitive salary, free food, employee discounts, and gym membership.
- Other info: Opportunity for career growth in a vibrant hospitality setting.
- Why this job: Make a real impact on guest satisfaction in a dynamic environment.
- Qualifications: 2+ years of experience in hotel front office roles and strong leadership skills.
The predicted salary is between 30000 - 30000 £ per year.
An exciting opportunity has arisen for a Front Office Manager / Receptionist to join a well-established hotel, renowned for delivering exceptional guest experiences.
As a Front Office Manager / Receptionist, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations. This full-time role offers a salary of up to £30,000 and benefits. Candidates currently working as Front Office Managers, as well as those in more junior positions, will both be considered.
Responsibilities:- Leading and coordinating reception, reservations, nights, and housekeeping teams
- Supporting revenue management and yield opportunities across the business
- Supporting marketing activity, including social media content creation and regular updates
- Implementing and maintaining consistent operational procedures
- Driving guest satisfaction and service standards across departments
- Working closely with senior operations to ensure smooth day-to-day running
- Contributing to sales growth through online engagement and promotional activity
- Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front Desk Receptionist, Hotel Administrator, Front Office Administrator, Reception Supervisor, Front Desk Supervisor, Front Office Supervisor, Hotel Receptionist, Administrative Assistant, Front of house manager, Guest Experience Manager, Guest services Manager, Reception Administrator or in a similar role
- Have at least 2 years of experience
- 4-star hotel experience would be preferred
- Social media savvy professional with background in leading, managing, and developing a team
- Excellent communication and customer service skills
- Competitive salary
- Discounted or free food
- Employee discount
- Gym membership
Hotel Front Office Manager / Receptionist in Keswick employer: Jobit
Join a well-established hotel that prides itself on delivering exceptional guest experiences and fostering a supportive work environment. As a Front Office Manager / Receptionist, you will benefit from a competitive salary of up to £30,000, alongside perks such as discounted meals, employee discounts, and gym memberships. With opportunities for professional growth and a culture that values teamwork and innovation, this role is perfect for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Front Office Manager / Receptionist in Keswick
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join online forums. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experiences shine through. Share stories that highlight your skills in managing teams and ensuring guest satisfaction – it’ll make you memorable!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels you admire and express your interest in working with them. A friendly email can go a long way in landing that dream role.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and job listings tailored for roles like Front Office Manager. Keep checking back and apply directly through us to increase your chances of getting noticed.
We think you need these skills to ace Hotel Front Office Manager / Receptionist in Keswick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in hospitality, especially any leadership positions, to show us you’re the right fit for the Front Office Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about guest experiences and how your background aligns with our hotel’s values. Don’t forget to mention any relevant social media or marketing experience!
Show Off Your Communication Skills:As a Front Office Manager, communication is key. In your application, demonstrate your ability to communicate effectively, whether through your writing style or by providing examples of how you've successfully managed teams and guest interactions in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Jobit
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its history, values, and any recent news or updates. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Team Leadership Skills
As a Front Office Manager, you'll be leading various teams. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight specific situations where your leadership made a difference in guest satisfaction or operational efficiency.
✨Demonstrate Your Customer Service Expertise
Be ready to discuss your approach to customer service. Think of scenarios where you went above and beyond for a guest or resolved a difficult situation. This will illustrate your commitment to delivering exceptional guest experiences, which is crucial for this role.
✨Get Social Media Savvy
Since the role involves supporting marketing activities, brush up on your social media skills. Be prepared to discuss how you can contribute to the hotel's online presence and engagement. Share any relevant experience you have in creating content or managing social media accounts.
