At a Glance
- Tasks: Lead a dynamic team in delivering top-notch customer service and managing parts operations.
- Company: Join a thriving company in Wymondham with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy 32 days holiday, competitive salary, and staff discounts.
- Other info: Flexible working hours with opportunities for overtime and career growth.
- Why this job: Be part of a fast-paced environment where your contributions directly impact customer experience.
- Qualifications: Experience in retail or customer service, strong communication skills, and a proactive mindset.
The predicted salary is between 24300 - 29700 £ per year.
- Parts Supervisor
- Job Type: Full-time, Permanent
Market 36 Recruitment are currently recruiting for a proactive and customer-focused Parts Supervisor to support the day-to-day running of the parts and retail team at our client's Wymondham branch.
Main Purpose of the Role
Reporting to the Parts & Retail Manager, you will play a key role in delivering excellent customer service, supporting the team and ensuring the smooth operation of the parts department and showroom.
You will assist with sales, stock control, customer enquiries and showroom standards, whilst acting as an escalation point in the Manager's absence.
The successful candidate will be organised, commercially minded and confident working in a busy, customer-focused environment.
- Roles & Responsibilities
- Support the daily operation of the parts department and showroom, allocating tasks as required.
- Deliver excellent customer service, responding to product and service enquiries in person, by telephone and remotely.
- Process sales, quotations and orders accurately and efficiently.
- Source parts from suppliers and other branches as required.
- Maintain showroom standards, ensuring products are well presented, correctly priced and fully stocked.
- Coordinate stock movements between depots and assist with regular stock checks.
- Handle point-of-sale transactions, including cash and card payments, and generate invoices.
- Promote products, special offers and additional products to maximise sales opportunities.
- Build strong relationships with customers, suppliers and internal teams.
- Support the achievement of departmental targets and wider business objectives.
- Act as an escalation point and provide support to the team in the Parts & Retail Manager's absence.
- Additional Responsibilities
- Assist with deliveries, including loading, unloading and packing goods.
- Maintain accurate stock records and support effective stock control procedures.
- Keep up to date with product knowledge through training and supplier updates.
- Ensure all company procedures and health & safety standards are followed.
- Provide additional support during seasonal peaks, including Harvest.
- Work flexibly to support the wider team and business as required.
- Handle confidential information appropriately.
- Remain calm and professional when working under pressure.
Experience, Skills & Qualifications
- Previous experience within a retail, showroom, parts or customer-facing environment.
- Sales experience with a target-driven mindset.
- Knowledge of horticultural or agricultural machinery/products.
- Previous experience in stock control or a parts department.
- Strong organisational skills with the ability to prioritise tasks in a fast-paced environment.
- Excellent communication skills across face-to-face, telephone and email channels.
- Customer-focused with a friendly and professional approach.
- Confident handling financial transactions with accuracy and attention to detail.
- Comfortable using IT systems, email and basic computer applications.
- A strong team player who can also work independently when required.
- Flexible approach with the ability to remain calm under pressure.
- Good attention to detail and a proactive approach to problem solving.
- Working Pattern & Benefits
Hours: 39 hours per week, Monday to Thursday 8am–5pm and Friday 8am–4pm, including a 1-hour unpaid lunch.
Overtime is required, including additional cover up to 5:30pm Monday to Friday on a rota basis, Saturday working as required and additional hours during seasonal peaks such as Harvest.
Overtime is paid at time and a half following completion of 39 hours Monday to Friday. Sundays and Bank Holidays are paid at double time.
Benefits
- 32 days holiday, including Bank Holidays
- Workplace pension
- Life assurance at 2 x salary
- Country store staff discount
- Company sick pay scheme
- Employee referral scheme
- Benefit Hub app
- Health Assured app
- Flu jab cover
Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT.
This vacancy is being advertised by Market 36 Recruitment Ltd.
We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles.
Parts Supervisor in Wymondham employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Supervisor in Wymondham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jobiqo, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jobiqo!
We think you need these skills to ace Parts Supervisor in Wymondham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jobiqo, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jobiqo and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jobiqo that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jobiqo
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
