Property Desk Adjuster in Worcester

Be the Expert Behind the Resolution. At Davies, we understand that when property damage occurs, customers need more than just a claims handler—they need a trusted expert who can guide them through challenging circumstances with confidence and empathy.

As a Desktop Loss Adjuster, you'll play a key role in delivering outstanding claims solutions, investigating complex domestic and commercial property claims from start to finish. Combining technical expertise, analytical thinking and excellent customer service, you'll help customers navigate their claims journey while ensuring fair and accurate outcomes for our clients. This is an exciting opportunity for someone who enjoys problem-solving, making decisions and applying their technical knowledge to real-world situations in a fast-paced and rewarding environment.

What will your day look like:

• No two claims are the same. One day you could be assessing a major escape of water claim, and the next investigating structural damage or helping a business recover from a significant loss event.

You will:

• Manage a portfolio of domestic and commercial property claims of varying complexity and value.
• Interpret and apply policy cover, terms and conditions to determine liability and settlement.
• Investigate property damage, identifying root causes and appropriate remedial actions.
• Assess claims involving fire, flood, subsidence, heave, landslip and other insured perils.
• Review contractors' estimates, repair scopes and technical reports.
• Negotiate fair and cost-effective settlements with all parties involved.
• Identify opportunities for recovery and pursue subrogation where appropriate.
• Conduct investigative interviews and gather supporting evidence to establish claim validity.
• Provide expert advice and support to customers, clients and colleagues.
• Ensure all claim files are accurately maintained and managed in line with service standards and regulatory requirements.
• Continuously seek innovative solutions that deliver the best outcome for both customers and clients.

Knowledge and Abilities: What Makes You Successful

You have a passion for claims, investigation and customer service. You're naturally curious, enjoy analysing complex situations and can confidently make decisions based on technical information and evidence.

You will bring:

• Previous insurance claims or loss adjusting experience.
• Strong knowledge of domestic and commercial property claims.
• Excellent investigation, negotiation and problem-solving skills.
• The ability to communicate technical information clearly and confidently.
• Strong organisational skills and the ability to manage competing priorities.
• A resilient and adaptable approach in a fast-moving environment.
• Exceptional attention to detail and commitment to delivering high-quality outcomes.

Benefits

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan.