At a Glance
- Tasks: Manage insurance claims and provide top-notch customer service across various products.
- Company: Dynamic insurance team in Shoeburyness, Essex, focused on customer outcomes.
- Benefits: Competitive salary, collaborative environment, and opportunities for personal growth.
- Other info: Engaging role with exposure to multiple insurance products and a supportive team.
- Why this job: Make a real impact by owning customer cases and enhancing their experience.
- Qualifications: Experience in insurance, strong communication skills, and a customer-first mindset.
The predicted salary is between 38250 - 46750 £ per year.
Claims & Customer Service Advisor
Location: Shoeburyness, Essex
Salary: £26000 - £28000
Job Type: Full-time, Permanent, ONSITE
Overview
Are you looking for a varied insurance role where you can truly take ownership of customer outcomes?
I am seeking a Claims & Customer Service Advisor to join a dynamic team supporting a range of insurance products, including Gadget, Travel and Ticket Protection.
This is an excellent opportunity for someone with insurance industry experience who enjoys working across claims, customer service, sales support and complaint handling, rather than being limited to a purely scripted contact centre role.
You'll work closely with underwriters, repair and fulfilment partners, finance teams, and other internal stakeholders to ensure customers receive excellent service and their cases are resolved efficiently.
Key Responsibilities
- Claims Handling
- Manage mobile phone and gadget insurance claims, including loss, theft and accidental damage claims.
- Handle ticket protection claims and refund requests following product training.
- Liaise with underwriters regarding travel insurance product queries.
- Work closely with repair and fulfilment teams to progress and conclude claims efficiently.
- Sales & Customer Service
- Respond to travel insurance sales and service enquiries.
- Support customers with mobile phone and gadget insurance queries.
- Process premium and excess payments.
- Manage policy cancellations and retention conversations.
- Complaints Management
- Log and handle first-line customer complaints in line with company procedures and regulatory requirements.
- Team Collaboration
- Work with Finance and Accounts teams to resolve payment and reconciliation queries.
- Liaise with colleagues and stakeholders across the business to support customer outcomes.
- Support the wider team with additional duties as required.
- What I'm Looking For
- Previous experience within a regulated insurance environment, ideally in claims handling or customer service.
- Strong understanding of insurance products and processes.
- Excellent verbal and written communication skills with confidence handling customer interactions via phone and email.
- High levels of accuracy and attention to detail.
- A positive, proactive and self-motivated approach.
- A genuine customer-first mindset with the ability to take ownership of cases from start to finish.
- Comfortable working across multiple products and priorities within a fast-paced environment.
- Strong IT skills, including proficiency in Microsoft Word and Excel.
- A willingness to suggest improvements and contribute ideas to enhance customer experience and operational processes.
Desirable Skills
- Experience handling customer complaints.
- Knowledge of fraud investigation and fraud management processes.
- Additional language skills (bi-lingual or multi-lingual).
What's on Offer?
- A diverse and engaging role with exposure to multiple insurance products.
- The opportunity to build experience across claims, service, sales support and complaints handling.
- A collaborative team environment where your ideas and contributions are valued.
- The chance to make a real impact on customer outcomes through ownership and accountability.
If you're an insurance professional who enjoys variety, problem-solving and delivering outstanding customer service, we'd love to hear from you.
Claims & Customer Service Advisor in Southend-on-Sea employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Claims & Customer Service Advisor in Southend-on-Sea
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Jobiqo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Jobiqo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims & Customer Service Advisor in Southend-on-Sea
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Jobiqo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Jobiqo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Jobiqo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Jobiqo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Jobiqo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Jobiqo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
