At a Glance
- Tasks: Provide expert technical support and solve complex engineering challenges in a collaborative environment.
- Company: Join a leading engineering firm known for innovative temperature control solutions.
- Benefits: Competitive salary, comprehensive benefits, and ongoing professional development opportunities.
- Other info: Work on-site with experienced professionals in a supportive and innovative culture.
- Why this job: Make a real impact by delivering outstanding technical support and engineering excellence.
- Qualifications: Strong technical knowledge in cooling, HVAC, or related systems; problem-solving skills required.
The predicted salary is between 40500 - 49500 £ per year.
Your
Company:
An exciting opportunity has arisen for an experienced Technical Support Office Engineer to join a well-established and growing engineering business that is committed to delivering innovative cooling, heating, and temperature control solutions across a wide range of industries.
This is an excellent opportunity for a technically minded individual with a strong engineering background and a passion for solving complex technical challenges.
The successful candidate will play a key role in supporting both internal teams and customers, providing expert technical guidance while helping to deliver safe, reliable, and efficient engineered solutions.
The business is recognised as a market leader within the temperature control and industrial cooling sector, providing specialist equipment and engineering expertise to customers operating across commercial, industrial, and critical environments.
With a strong reputation for technical excellence, customer service, and continuous innovation, the organisation continues to invest in its people, technology, and future growth.
The successful candidate will become an integral part of the engineering team, working closely with service engineers, sales professionals, project teams, and customers to resolve technical issues, improve equipment performance, and ensure the successful delivery of engineering solutions.
This is an opportunity to join a collaborative environment where technical expertise is valued and professional development is actively encouraged.
Key Responsibilities:
While in this position your duties will include, but are not limited to:
- Providing day-to-day technical support to service engineers, sales teams, operational departments, and customers.
- Diagnosing and resolving technical faults relating to cooling, refrigeration, HVAC, heating, and temperature control systems.
- Supporting troubleshooting activities remotely and attending customer sites where required.
- Interpreting technical drawings, wiring diagrams, schematics, P&IDs, specifications, and engineering documentation.
- Advising on the correct installation, operation, maintenance, and repair of engineering equipment.
- Supporting the selection and application of equipment to ensure solutions meet customer requirements and operational objectives.
- Assisting with technical reviews of project specifications, engineered solutions, and customer applications.
- Providing technical support during equipment commissioning, servicing, start-up, and breakdown investigations.
- Carrying out root cause analysis on equipment failures and recommending corrective actions to improve reliability and system performance.
- Preparing technical documentation including service bulletins, troubleshooting guides, engineering reports, and technical procedures.
- Maintaining accurate records of technical investigations, support activities, and engineering improvements.
- Working collaboratively with engineering, service, projects, sales, and operations teams to deliver high-quality technical solutions.
- Supporting the training and development of colleagues by sharing technical knowledge and best practice.
- Monitoring industry developments, engineering standards, and product improvements to support continuous innovation.
- Ensuring all work is carried out in accordance with health and safety legislation, engineering standards, and company procedures.
What You Will Need to Apply
- Strong technical knowledge of cooling, refrigeration, HVAC, heat pump, or temperature control systems.
- Previous experience providing technical support within an engineering or industrial environment.
- Excellent fault-finding and problem-solving skills with the ability to diagnose complex technical issues methodically.
- A sound understanding of mechanical, electrical, and control systems.
- The ability to read and interpret technical drawings, engineering documentation, and system schematics.
- Strong communication skills with the ability to explain technical information clearly to both technical and non-technical audiences.
- Excellent organisational skills with the ability to manage multiple priorities effectively.
- A customer-focused approach with excellent relationship-building and collaboration skills.
- Experience using Microsoft Office and engineering or service management systems.
- A proactive attitude with a commitment to continuous improvement and delivering high standards of customer service.
Previous experience working with industrial cooling equipment, chillers, boilers, air handling units, process cooling systems, or rental temperature control equipment would be advantageous but is not essential.
Applicants will ideally hold a Degree, HNC/HND, NVQ, apprenticeship, or equivalent qualification in Mechanical Engineering, Electrical Engineering, Refrigeration, HVAC, Building Services, or a related engineering discipline.
Relevant industry certifications and a full UK driving licence would also be beneficial.
What You Will Receive in
Return:
A highly competitive salary is available for the successful candidate, together with a comprehensive benefits package and ongoing opportunities for professional development and technical training.
In addition, the business offers genuine long-term career progression within a growing international organisation, where employees are encouraged to develop their technical expertise while contributing to innovative engineering solutions.
This is a fully on-site position, providing the opportunity to work alongside experienced engineering professionals within a supportive and collaborative environment that values safety, innovation, and continuous improvement.
Overall, this is an excellent opportunity for an experienced Technical Support Engineer looking to join a respected market-leading organisation where they can further develop their career while playing a key role in delivering outstanding technical support and engineering excellence.
To discuss further, please do not hesitate to reach out to
Phoebe Jones - Recruitment Partner
M:
E
Technical Support Office Engineer in Southampton employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Office Engineer in Southampton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Office Engineer role you’re after at Jobiqo.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Jobiqo a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Jobiqo.
✨Apply Through Company Websites
When you spot a role like Technical Support Office Engineer at Jobiqo, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Support Office Engineer in Southampton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Office Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Jobiqo a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Jobiqo specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Jobiqo
✨Brush Up on Core Engineering Principles
Before heading into the interview with Jobiqo, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Jobiqo want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
