At a Glance
- Tasks: Manage subsidence claims and provide excellent customer service throughout the process.
- Company: Join a growing loss adjusting business with a stellar reputation in the insurance industry.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a discretionary company bonus.
- Other info: Flexible remote work with opportunities for professional development and career progression.
- Why this job: Develop your career in a supportive team while gaining specialist knowledge in property claims.
- Qualifications: Experience in insurance or claims handling is preferred; training and support provided.
The predicted salary is between 27000 - 33000 £ per year.
Subsidence Desk Technician (Remote)
The Opportunity
An exciting opportunity for a Subsidence Desk Technician has arisen to join a well established and growing loss adjusting business that specialises in property claims.
With expertise spanning property, subsidence, liability and major loss, the business has built an excellent reputation across the insurance industry and offers outstanding opportunities for technical development and career progression.
Whilst the role sits within the specialist Subsidence team, the business has a much broader focus across property claims, offering excellent long term career opportunities within technical claims handling and loss adjusting.
You will be joining a supportive and collaborative team where ongoing development is encouraged, with opportunities to broaden your technical expertise and progress your career as your experience grows.
Managing a portfolio of subsidence claims from instruction through to conclusion, you will work closely with policyholders, insurers, surveyors, engineers and contractors, developing specialist knowledge of buildings, property damage and insurance claims, whilst delivering an excellent customer experience throughout.
Comprehensive training and ongoing technical support will be provided from experienced professionals, ensuring you have the tools and knowledge to develop within the role.
Key Responsibilities
As a Subsidence Desk Technician, your responsibilities will include
- Providing support to the Subsidence Team and wider business.
- Developing a strong technical knowledge of subsidence claims and applying policy cover, terms and conditions appropriately.
- Undertaking triage calls to identify valid subsidence claims and determine whether site investigations are required.
- Preparing and completing reports within agreed service level agreements (SLAs).
- Maintaining high standards of written and verbal communication with internal and external stakeholders.
- Processing claims in line with insurer requirements, standards, service levels and complaints procedures.
- Proactively progressing claims through to resolution.
- Reviewing claims, processing amendments and maintaining accurate records within the claims management system.
- Responding positively to changing client requirements and wider business needs.
- Providing a high level of customer service throughout the claims process.
About You
We are looking for someone with previous experience within the insurance, claims handling or loss adjusting sector who is looking to further develop their career within specialist property claims.
Ideally, you will have
- Previous experience working within an insurance, claims handling or loss adjusting environment.
- Experience managing property claims from instruction through to settlement.
- Experience handling subsidence claims or an understanding of subsidence investigations and the claims process.
- Experience working as a Claims Handler, Claims Technician, Desk Technician, Property Claims Handler, Subsidence Technician, or in a similar technical claims role.
- The ability to review and interpret technical reports from surveyors, structural engineers, drainage contractors and other specialist suppliers.
- Experience liaising with policyholders, insurers, contractors and third-party suppliers throughout the lifecycle of a claim.
- Good IT skills, including experience using claims management systems and Microsoft Office.
- Professional qualifications such as Cert CII, Cert CILA, BDMA, or similar insurance-related qualifications would be advantageous, although these are not essential and support will be provided to candidates looking to work towards professional qualifications.
What's on Offer?
- In return, you will receive a comprehensive benefits package, including:
- Discretionary company bonus.
- 25 days' annual leave, increasing to 27 days after 3 years' service and 30 days after 5 years.
- Your birthday off.
- 5% contributory pension.
- Private healthcare.
- Death in Service benefit.
- Enhanced maternity, adoption, paternity and sick pay.
- Perkbox employee benefits.
- Long Service Awards.
- Employee Assistance Programme (EAP).
- 24/7 GP access.
- Holiday purchase scheme.
- Career development and progression opportunities.
- Full exam and study support to help you progress your professional qualifications.
- Employee forum, providing colleagues with an opportunity to share ideas and contribute to workplace initiatives.
Subsidence Desk Technician (Remote) in Southampton employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Subsidence Desk Technician (Remote) in Southampton
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Jobiqo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Jobiqo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Subsidence Desk Technician (Remote) in Southampton
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Jobiqo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Jobiqo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Jobiqo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Jobiqo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Jobiqo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Jobiqo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
