At a Glance
- Tasks: Be the go-to person for customers during their vehicle's service journey.
- Company: Reputable automotive dealership with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus potential, and flexible working hours.
- Other info: Supportive environment with opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and a passion for the automotive industry.
The predicted salary is between 30600 - 37400 £ per year.
Silcom Recruitment are recruiting on behalf of a well-established and highly regarded automotive dealership based in the outskirts of Southampton. Our client is seeking an experienced Service Advisor to join their busy and customer-focused aftersales team.
Operating from an established franchised dealership, the business provides new and used vehicle sales alongside servicing, maintenance and aftersales support. This is an excellent opportunity for a motivated and professional Service Advisor to join a reputable automotive business and become an integral part of a busy aftersales operation.
Working closely with customers, technicians and the wider workshop team, you will be responsible for ensuring customers receive a smooth, transparent and professional experience throughout their vehicle's service, MOT or repair journey.
Responsibilities of a Service Advisor:
- Act as the main point of contact for customers throughout their vehicle's service, MOT or repair journey.
- Book customer vehicles into the workshop and manage service appointments efficiently.
- Welcome customers to the dealership and establish their servicing and maintenance requirements.
- Liaise closely with technicians, workshop controllers and other aftersales colleagues to ensure work progresses efficiently.
- Keep customers regularly updated on the progress of their vehicle.
- Provide clear and accurate estimates for servicing, maintenance and repair work.
- Communicate any additional work identified by the workshop and obtain customer authorisation before proceeding.
- Prepare invoices and clearly explain completed work and associated costs when customers collect their vehicles.
- Promote additional products, servicing requirements and maintenance work where appropriate.
- Manage customer expectations effectively and resolve queries in a professional manner.
- Maintain accurate customer and vehicle records.
- Ensure a consistently high standard of customer service from initial booking through to vehicle collection.
- Build and maintain positive working relationships with customers, technicians and colleagues across the dealership.
- Support the wider aftersales department in achieving customer satisfaction and departmental targets.
The Package:
- Salary: £30,000 Basic + bonus - £39,000 OTE!
- Hours: Monday to Friday, 8:00am – 18:00pm – 1 in 4 Saturday mornings 08:30am-12:30pm with a half day Friday in return!
Service Advisor in Southampton employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
