At a Glance
- Tasks: Lead a dynamic service team to deliver exceptional customer experiences in a prestigious dealership.
- Company: Renowned prestige car dealership near Heathrow with a supportive culture.
- Benefits: Up to £37,000 salary, bonuses, 23 days holiday, and extensive staff benefits.
- Other info: Clear career progression opportunities in a fast-paced, professional environment.
- Why this job: Join a high-performing team and advance your career in the automotive industry.
- Qualifications: Experience as a Service Advisor with strong leadership and communication skills.
The predicted salary is between 32400 - 39600 £ per year.
We are recruiting on behalf of our client for an experienced Service Team Leader at their prestigious dealership near Heathrow. This is an excellent opportunity for a motivated automotive professional to lead a high-performing service department within a renowned prestige car dealership.
Key benefits for the successful Service Team Leader:
- Up to £37,000 basic salary plus bonus
- 42.5-hour week, Monday to Friday
- Opportunity to work with a prestigious car brand
- Main dealership environment
- 23 days holiday plus bank holidays
- Proven successful aftersales track record
- Access to extensive staff benefits, including development programmes and employer awards
- Supportive environment emphasising professionalism, integrity, and team growth
Duties of the Service Team Leader:
- Lead and motivate the Service Advisor team to deliver outstanding customer service and achieve operational success
- Model professionalism, customer care, and operational excellence
- Support the effective operation of the service department by managing workloads and processes
- Assist the Workshop Controller and Service Manager in their absence
- Coach, guide, and develop team members to maximise performance and job satisfaction
- Handle customer queries professionally, resolve escalated concerns, and maintain high levels of customer satisfaction
- Monitor and improve service processes to meet KPIs and customer expectations
- Maintain clear communication between customers, technicians, and management
- Manage workshop loading, book appointments, and ensure scheduling aligns with capacity
- Produce accurate job cards, estimates, invoices, and warranty documentation
- Identify additional sales opportunities through effective product explanations and onboardings
Requirements of the Service Team Leader:
- Proven experience as a Service Advisor or similar within the automotive industry
- Strong leadership skills with the ability to influence and motivate teams
- Excellent communication and interpersonal skills for team collaboration and customer relationships
- Track record of delivering high levels of customer satisfaction and operational targets
- Good organisational skills to manage multiple priorities in a fast-paced environment
- Knowledge of workshop processes, KPIs, and automotive service procedures
- Self-motivated with a proactive approach to problem solving and decision making
- Demonstrates professionalism, integrity, and a commitment to delivering exceptional service
This Service Team Leader role offers a clear career progression in an esteemed dealership. If you are looking to further your career within the automotive sector and have the required experience, this is an opportunity not to be missed.
Service Team Leader employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
