At a Glance
- Tasks: Welcome customers, advise on vehicle needs, and keep them updated on progress.
- Company: Join the best motor trade employer in the North West!
- Benefits: Enjoy 25 days holiday, discounts, and a fantastic bonus scheme.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Previous experience as a Service Advisor or Aftersales Advisor is essential.
The predicted salary is between 32400 - 39600 £ per year.
Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team. The Service Advisor position entails both working alongside the Service Manager and delivering the goals of the business.
- Welcome all customers at Service Reception in a warm and professional manner.
- Advise customers of any additional work required.
- Book vehicles into the department for work to be carried out.
- Keep customers updated on the progress of their vehicle.
- Deliver high levels of customer service, finding their requirements and advising on cost, time scale and what exactly will happen.
This role is within a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service. Looking for someone with a strong customer service background, with the right personality and confidence to fit with the team. A professional, well presented, confident Service Advisor to work with the team on the front desk & workshop to hit and exceed targets. This is a position based on the front desk, customer facing, within a main dealership environment. The right individual must have previous motor trade experience as a Service Advisor or Aftersales Advisor. Having experience of Kerridge would be a distinct advantage but not essential.
The Benefits:
- 25 days holiday (plus bank holidays).
- Additional day's holiday on your birthday.
- Discount retail shopping platform.
- Preferential family rates.
- Company pension scheme.
- Death in Service policy.
- Work wear supplied.
- Childcare voucher scheme.
- Cycle to work scheme.
- Training, coaching and development funded.
- Incentives and rewards.
- Free tickets to local and national events.
- Staff social events.
- On site car parking.
Working hours/days:
- Mon - Fri: 8am to 5.30pm.
- Sat: 8:30am - 12:30pm (1 in 3).
Salary: £32k basic, £40k + OTE. Fantastic and realistic bonus scheme with people earning much more!
Service Advisor in Preston employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobiqo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobiqo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobiqo:Your cover letter is your chance to shine! Tell us why you want to work at Jobiqo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobiqo!
How to prepare for a job interview at Jobiqo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
