At a Glance
- Tasks: Coordinate and schedule Field Service Engineers while delivering top-notch customer service.
- Company: Join a global leader in specialist vehicles and equipment manufacturing.
- Benefits: Enjoy a competitive salary, pension, healthcare scheme, and career development opportunities.
- Other info: Work Monday to Friday with a rotating shift pattern in a fast-paced environment.
- Why this job: Be part of a dynamic team where every day brings new challenges and learning experiences.
- Qualifications: Experience in service scheduling or customer service is a plus; strong organisational skills are essential.
The predicted salary is between 30600 - 37400 £ per year.
Are you a Service Administrator with a customer-focused approach? Do you enjoy working in a fast-paced environment where no two days are the same, ensuring engineers are in the right place at the right time?
On offer is an excellent opportunity to join a global manufacturer of specialist vehicles and equipment, where you'll play a vital role in coordinating Field Service Engineers and delivering industry-leading customer service. Work for a well-established international engineering business that prides itself on keeping essential equipment operating across the UK. They are now looking for a proactive Service Administrator to support engineers, manage customer expectations, and ensure service work is completed efficiently and on time.
The day-to-day of this role includes:
- Scheduling and prioritising Field Service Engineers
- Coordinating emergency breakdowns and planned servicing
- Communicating with customers
- Monitoring work in progress
- Liaising with third-party service providers
- Ensuring service calls are completed in line with company KPIs
- Resolving scheduling issues
- Managing changing priorities
- Keeping accurate service records throughout the process
The ideal candidate will have experience within a service desk, scheduling, customer service or engineering support environment. You'll be highly organised, able to manage multiple priorities, and confident communicating with both customers and engineers. Experience within engineering, plant, vehicles or capital equipment would be advantageous.
The role:
- Coordinate and schedule Field Service Engineers
- Customer liaison, workload planning and service coordination
- Monday to Friday, 40 hours per week
- Rotating shift pattern between 7:30am - 5:00pm
The person:
- Experience in service scheduling, customer service or engineering support
- Excellent organisational and communication skills
- Able to prioritise workloads in a fast-paced environment
- Good IT skills, including Microsoft Office
- Engineering or technical industry experience desirable
Based in or near Peterborough.
We are an equal opportunities company and welcome applications from all suitable candidates.
Service Administrator in Peterborough employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
