At a Glance
- Tasks: Be the friendly face for customers, managing service bookings and ensuring top-notch support.
- Company: Join a reputable dealership with a supportive and professional team.
- Benefits: Competitive salary, training opportunities, employee discounts, and a pension scheme.
- Other info: Enjoy modern facilities and a dynamic work environment with great career growth potential.
- Why this job: Make a real difference in customer satisfaction while developing your career in the automotive industry.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 38000 £ per year.
- Service Advisor – Oxford
- Job Type: Full-Time, Permanent
About the Role
We are looking for a professional and customer-focused Service Advisor to join a busy and successful aftersales team in Oxford.
Acting as the key link between customers and the workshop, you will ensure every customer receives exceptional service while supporting the efficient operation of the service department.
This is an excellent opportunity for an experienced Service Advisor or a customer service professional with automotive experience who is looking to develop their career within a reputable dealership environment.
Key Responsibilities
- Greet customers and manage service and repair bookings.
- Accurately record customer concerns and vehicle requirements.
- Liaise with workshop technicians regarding vehicle progress and additional work requirements.
- Provide customers with updates throughout the repair process.
- Prepare and explain service invoices and associated costs.
- Promote and sell additional aftersales products and services where appropriate.
- Ensure all administrative tasks are completed accurately and on time.
- Maintain high levels of customer satisfaction and retention.
- Handle customer queries and complaints professionally and effectively.
- Work closely with colleagues across the service and parts departments.
Requirements
- Previous experience as a Service Advisor, Customer Service Advisor, or similar customer-facing role within the automotive industry.
- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- Ability to work effectively in a fast-paced environment.
- Experience using dealership management systems is advantageous.
- Strong attention to detail and customer-focused approach.
- Full UK driving licence preferred.
- What's on Offer
- Competitive salary package with realistic OTE of £30,000 – £38,000.
- Manufacturer and in-house training.
- Career development opportunities.
- Pension scheme.
- Employee discounts and benefits package.
- Supportive and professional team environment.
- Modern dealership facilities.
- Ideal Candidate
The successful candidate will be passionate about customer service, highly organised, and capable of building strong relationships with customers and colleagues alike.
You will take pride in delivering an excellent customer experience while helping the aftersales department achieve its performance objectives.
- Position: Full-Time, Permanent
- Industry: Automotive Aftersales / Service Department
Service Advisor in Oxford employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobiqo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobiqo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobiqo:Your cover letter is your chance to shine! Tell us why you want to work at Jobiqo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobiqo!
How to prepare for a job interview at Jobiqo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
