At a Glance
- Tasks: Manage and progress motor claims while delivering exceptional customer service.
- Company: Award-winning insurance organisation with a focus on growth and support.
- Benefits: 25 days leave, hybrid work, professional development, and smart casual dress code.
- Other info: Great career progression and flexible benefits available.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a proactive attitude; experience is a plus but not essential.
The predicted salary is between 31500 - 38500 £ per year.
Are you a customer-focused professional looking to build a rewarding career in the insurance and claims sector?
Our client, a highly respected and award-winning organisation, is seeking a Third Party Motor Claims Handler to join their growing team in Norwich.
This is a fantastic opportunity for someone who enjoys speaking with customers, thrives in a fast-paced environment, and is motivated by achieving results while delivering exceptional service.
As a Third Party Capture Motor Claims Handler, you will be responsible for contacting claimants involved in road traffic accidents with the company's policyholders.
Your objective will be to provide a seamless claims experience by introducing the services available to them, managing vehicle damage claims, and arranging replacement vehicles or alternative settlement solutions where appropriate.
Key Responsibilities
- Manage and progress a portfolio of claims efficiently to achieve individual and team targets.
- Communicate with claimants and other relevant parties via telephone and email.
- Deliver a high standard of customer service throughout the claims process.
- Maintain accurate records and ensure compliance with internal procedures and audit requirements.
- Coordinate with approved suppliers and partners to initiate and progress claims.
- Identify opportunities to promote available services and prevent claimants from seeking alternative providers.
- Handle inbound and outbound calls professionally and confidently.
- Make informed decisions and resolve queries in a timely manner.
About You
The successful candidate will possess
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- The ability to manage a busy workload and prioritise effectively.
- Confidence in handling objections and promoting services where appropriate.
- A proactive and organised approach to work.
- Strong decision-making skills.
- A positive, enthusiastic, and target-driven attitude.
Previous experience within motor insurance, claims handling, credit hire, customer service, contact centres, or financial services would be advantageous but is not essential, as full training will be provided.
- Working Hours
- 37.5 hours per week.
- Rotating shifts between 8:00am and 8:00pm.
- Minimum of one late shift per week (12:00pm to 8:00pm).
- One in four Saturdays (8:00am to 1:00pm) with time off in lieu during the week.
- Hybrid working available once competency has been achieved.
Benefits
- 25 days annual leave plus Bank Holidays and wellbeing days.
- Option to buy and sell additional holiday.
- Hybrid working opportunities.
- Smart casual dress code.
- Pension scheme.
- Annual awards events and charity initiatives.
- Excellent career progression opportunities.
- Access to professional development resources including Linked In Learning, Coursera, and Lean Six Sigma training.
- Free annual eye test and discounts on eyewear.
- Group Life Assurance and Income Protection.
- Optional Private Medical Insurance.
- Employee Assistance Programme (EAP).
- Volunteering opportunities.
- Additional flexible benefits including cycle to work scheme, dental insurance, critical illness cover, travel insurance, technology schemes, share save plans and more.
Interested?
Apply today to find out more about this exciting opportunity based in Norwich.
Please call Michelle Topley on or email your CV to . Alternatively apply online.
Claims Handler in Norwich employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Norwich
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Jobiqo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Jobiqo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler in Norwich
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Jobiqo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Jobiqo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Jobiqo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Jobiqo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Jobiqo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Jobiqo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
