At a Glance
- Tasks: Be the friendly face for customers, managing service bookings and ensuring satisfaction.
- Company: Join a reputable family-run dealership with over 20 years in the motor trade.
- Benefits: Earn up to £30,000 plus OTE of £35,000+, with ongoing training and career growth.
- Other info: Enjoy a dynamic work environment with a focus on customer satisfaction and career progression.
- Why this job: Make a real impact in a supportive team while developing your skills in the motor industry.
- Qualifications: Experience in customer service or as a Service Advisor, with strong communication skills.
The predicted salary is between 30600 - 37400 £ per year.
Our client, a reputable family-run main dealership in Northampton, with over 20 years' experience in the motor trade, is seeking a professional and customer-focused Service Advisor to join their friendly and supportive team. This role offers an excellent opportunity for an experienced Service Advisor to develop their career within a well-established dealer group committed to delivering exceptional customer service.
Benefits:
- Competitive basic salary up to £30,000, depending on experience
- Realistic OTE of £35,000+
- Working hours: Monday to Friday, 8:00am – 5:30pm; 1 in 4 Saturday mornings
- Ongoing training and development opportunities
- Supportive, family-oriented team environment
- Career progression within a growing dealership group
Duties of a Service Advisor:
- Serve as the first point of contact for all service customers, providing a welcoming and professional experience
- Handle customer enquiries efficiently in person and over the phone
- Book vehicles in for service, MOT, or repairs accurately and record all information correctly
- Liaise with the workshop team to provide updates on vehicle progress
- Explain maintenance work, costs, and timescales clearly and transparently to customers
- Proactively promote additional products and services such as service plans, warranties, and accessories
- Process invoices, payments, and warranty documentation with attention to detail
- Manage aftersales administration, including warranty claims and follow-up calls
- Maintain high standards of customer satisfaction and retention, ensuring a seamless customer journey
Requirements of a Service Advisor:
- Previous experience as a Service Advisor or in a similar customer service role within the motor trade
- Excellent communication and interpersonal skills
- Ability to work efficiently under pressure within busy service schedules
- Strong organisational skills with attention to detail and IT proficiency
- A proactive attitude with a focus on up-selling and achieving targets
If you are a motivated Service Advisor eager to join a dealer group where your skills are valued and your career can thrive, we want to hear from you.
Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Northampton and Northamptonshire, today to discover more about this fantastic opportunity.
Perfect Placement are the UK's Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
Service Advisor in Northampton employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
