At a Glance
- Tasks: Provide technical support and training while managing customer requests and creating helpful resources.
- Company: Dynamic tech company focused on innovation and employee development.
- Benefits: Competitive salary, 28 days holiday, funded qualifications, and professional growth opportunities.
- Other info: Great career progression and a fun, collaborative work environment.
- Why this job: Join a supportive team and turn your tech passion into expertise with hands-on training.
- Qualifications: IT literacy, eagerness to learn, and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
MS706 - Technical Support Engineer
Overview: First Military Recruitment are currently seeking a Technical Support Engineer on behalf of one of our clients.
You don't need to be an industry expert on day one.
We are looking for a sharp, IT literate and technically minded individual who loves learning how systems work.
Our client will fully fund your external certifications and provide comprehensive internal training to turn your technical talent into expert product knowledge.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities
- Deliver clear, practical technical and system support via phone, email and ticket systems from the office location.
- Manage, log and prioritise customer requests through to resolution within CRM/ticketing platform.
- Lead classroom and virtual (MS Teams) product training sessions.
- Create support collateral including FAQs, datasheets, user manuals and video tutorials.
- Technically evaluate potential new products/systems and provide feedback to commercial teams.
- Assist Sales with technical system calculations and pre-sales technical guidance.
Skills and Qualifications
- Ability to work primarily on-site from office location to collaborate with team members, perform hands-on testing and lead classroom sessions.
- Proven IT, electronic, electrical or technical support background with strong computer literacy and an understanding of hardware/software interactions.
- A high capacity, knack for technology and eager attitude to learn new hardware, software and specialized systems quickly.
- You enjoy presenting to groups, running online meetings and standing in front of a camera to host instructional videos.
- A logical, methodical approach to diagnosing and resolving technical problems.
- Excellent verbal and written communication skills to write clear guides and communicate complex ideas simply.
Desirable
- System
Exposure: Any prior exposure to Fire Alarm systems, Aspirating Smoke Detection, Linear Heat Detection, or Emergency Voice Communication systems is a bonus, but not required.
- Basic experience using video/media creation tools or modern business software/CRMs (e. g. Odoo).
Benefits
- 28 days (inclusive of 8 standard UK bank holidays) for full-time employees working a 5-day week.
- Entitlement increases by 1 day per year after 2 years' service, up to a maximum of 33 days.
- Funded industry-recognised qualifications (e. g. FIA Fundamentals in FD&A / BS5839-1 standards)
- Workplace pension scheme.
- Professional development & training bonds.
- Occasional lunch provided by the company.
- Discretionary annual bonus (at the discretion of management and strictly dependent on the company's overall profitability).
Technical Support Engineer in Newbury employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobiqo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobiqo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobiqo:Your cover letter is your chance to shine! Tell us why you want to work at Jobiqo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobiqo!
How to prepare for a job interview at Jobiqo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
