At a Glance
- Tasks: Lead and motivate a remote team handling motor claims and intervention cases.
- Company: Join a dynamic company focused on performance and customer outcomes.
- Benefits: Earn up to £40,000 plus bonuses, enjoy 25 days leave, and remote work.
- Other info: Opportunity for career progression and regular development reviews.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven experience in motor claims leadership and strong coaching abilities.
The predicted salary is between 36000 - 44000 £ per year.
- Motor Claims Intervention Team Leader
- Bonus: Quarterly management performance-related bonus of up to 15% of annual salary
- Shift
- Pattern: Varied shift patterns ranging between the hours of 8am - 8pm
For this role you must have proven experience leading a customer-focused motor claims: intervention, capture or contact-centre team in a target-driven environment.
Whilst it is a fully remote role, the company would expect you to lead/attend monthly meet ups with your team. This will beonce a month in the South East UK.
The Opportunity
Are you an experienced Motor Claims Team Leader with a strong background in motor claims intervention or motor accident management?
We're looking for a confident, hands-on Motor Claims Intervention Team Leader to lead a brand new fully remote team and drive performance across a busy motor claims operation.
You'll make this the best performing team in the business!
You'll take ownership of team performance, claims workflow, customer contact, intervention, conversion, quality and customer outcomes, while coaching and developing your team to deliver consistently high standards.
- What You'll Be Doing
- Lead, coach and motivate a team handling motor claims and intervention cases.
- Manage daily claims workflow, workloads, ageing and service levels.
- Drive timely customer contact, claims capture, intervention and conversion.
- Ensure claims are assessed accurately and progressed appropriately.
- Monitor KPIs including contact rates, conversion, productivity, quality and customer outcomes.
- Run team huddles, 1-to-1s, coaching and performance reviews.
- Manage attendance, probation, conduct and underperformance.
- Review claims and MI to identify training needs and improve team performance.
- Investigate complaints, errors and service issues and drive corrective action.
- Provide regular updates to senior leadership on team performance, resource and operational risks.
What We're Looking For
- Proven experience leading a Motor Claims, Claims Intervention, Motor Accident Management or motor Credit Hire team.
- Strong understanding of motor claims and the intervention process.
- Knowledge of credit hire, third-party claims and claims capture/conversion would be highly advantageous.
- Experience managing KPIs and using performance data to improve results.
- Confident people manager with experience handling performance, attendance and difficult conversations.
- Strong coaching, communication and problem-solving skills.
- Able to successfully lead and engage a fully remote team.
CII or relevant insurance/leadership qualifications would be advantageous.
Why Join Us?
- Up to 15% quarterly management performance bonus
- Fully remote working
- 25 days' annual leave + bank holidays
- Perkbox discounts and rewards
- Regular development reviews and career progression
- Supportive, fast-paced and people-focused environment
If you're an experienced Motor Claims Team Leader ready to take the next step and make a real impact on performance, people and customer outcomes, we'd love to hear from you.
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers.
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Motor Claims Intervention Team Leader employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Intervention Team Leader
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Jobiqo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Jobiqo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Motor Claims Intervention Team Leader
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Jobiqo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Jobiqo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Jobiqo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Jobiqo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Jobiqo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Jobiqo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
