At a Glance
- Tasks: Manage a diverse portfolio of motor claims and deliver exceptional customer service.
- Company: Respected insurance organisation expanding its specialist motor claims function.
- Benefits: Competitive salary, hybrid working, excellent holidays, and professional development opportunities.
- Other info: Collaborative team culture with opportunities for career progression and industry qualifications.
- Why this job: Enjoy autonomy and variety while deepening your knowledge of insurance risks.
- Qualifications: Experience in motor claims handling and strong customer service skills.
The predicted salary is between 27000 - 27000 £ per year.
Motor Claims Handler
Newcastle under Lyme
Permanent
Monday Friday between 8.30 - 6pm (37.5 hours)
Hybrid working model.
£26,000 - £27,000 per annum + excellent benefits.
Are you an experienced Motor Claims Handler looking for a role with autonomy, variety, and the chance to deepen your knowledge of insurance risks?
We're recruiting on behalf of a respected insurance organisation that is expanding its specialist motor claims function with two new positions.
This is an excellent opportunity for someone with strong motor claims experience who enjoys managing their own caseload while delivering exceptional customer service.
Details
As a Motor Claims Handler, you will manage a diverse portfolio of motor claims, including first-party, third-party, and property damage.
You will work independently while being supported by a wider team, ensuring each claim progresses smoothly and efficiently.
You'll liaise with customers, insurers, accident management companies, and other key stakeholders, taking ownership of both straightforward and more complex cases, including disputes, recoveries, and potential fraud referrals.
This role also offers the opportunity to broaden your expertise through training, qualifications, and exposure to specialist insurance claims.
Key Responsibilities
- Managing a varied caseload of motor claims
- Investigating liability, resolving disputes, and settling claims effectively
- Providing excellent customer service to clients and policyholders
- Identifying fraud indicators and recovery opportunities
- Managing complaints professionally and in line with guidelines
- Collaborating with internal and external partners
- Ensuring accurate, timely progression of all claims
- Completing mandatory compliance and internal training modules
- Potential involvement in credit hire and personal injury claims
What We're Looking For
Essential
- Previous experience in motor insurance claims handling
- Strong understanding of motor liability
- Experience in customer service and complaint resolution
- Knowledge of fraud, recoveries, and claims leakage
- Ability to manage a caseload independently
- Strong communication and organisational skills
- Good IT skills and the ability to work across multiple systems
- Ability to remain focused and productive during high-volume periods
- Ability to maintain confidentiality and adhere to data protection standards
Desirable
- Cert CII (or working towards it)
- UK driving licence
- Experience in process improvement
- Working Environment & Development
This employer is committed to professional development, offering structured one-to-ones, career progression opportunities, and support toward industry qualifications (including Cert CII).
The team culture is customer-focused, positive, and collaborative - ideal for someone who enjoys contributing ideas, learning new skills, and working in a supportive environment.
- Excellent benefits such as
- Death in service
- Enhanced maternity/paternity
• Excellent holidays including beach days!
- Health care plans
- Continuous development
- Discounts on social activities and many, many more.
If you're ready to take the next step in your career, we'd love to hear from you.
Please apply now or get in touch with Jo Thompson - for more information.
Feel free to contact me directly with any questions about the role or the recruitment process.
Xpert Recruitment Ltd is acting as an employment agency on behalf of our client.
By applying, you agree to register with us and consent to us holding your personal details on file.
Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role.
However, we may also reach out regarding other suitable vacancies that match your profile.
Motor Claims Handler employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Jobiqo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Jobiqo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Jobiqo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Jobiqo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Jobiqo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Jobiqo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Jobiqo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Jobiqo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
