At a Glance
- Tasks: Be the go-to person for customers, booking services and keeping them updated.
- Company: Join a respected VAG main dealership in Manchester.
- Benefits: Earn a competitive salary with opportunities for career growth.
- Other info: Enjoy a supportive team atmosphere with a focus on professional development.
- Why this job: Make a real difference in customer experiences in a fast-paced environment.
- Qualifications: 12 months experience as a Service Advisor or similar role required.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting for an experienced Service Advisor to join a well-established VAG main dealership. This is an excellent opportunity for a customer focused automotive professional who enjoys working in a fast paced dealership environment and wants to develop their career with a respected brand group.
As a Service Advisor, you will act as the key point of contact between customers and the workshop. You will ensure customers receive a professional and efficient service experience from booking through to vehicle collection.
Key Responsibilities
- Booking vehicles in for servicing, maintenance, and repair work
- Providing customers with clear updates on vehicle progress and required work
- Liaising closely with technicians and the workshop team
- Upselling additional work where required while maintaining excellent customer service
- Producing accurate job cards, invoices, and service documentation
- Ensuring customers receive a first-class aftersales experience
Requirements
- Minimum 12 months experience as a Service Advisor (or similar aftersales role)
- Experience within a main dealer environment is highly desirable
- Strong communication and customer service skills
- Ability to work in a busy, target-driven environment
- Good organisational skills and attention to detail
Working Hours
45 hours per week
Saturday rota: 8:00am - 1:00pm (1 in 3)
Salary & Benefits
Basic Salary: £30,000+ depending on experience
OTE of up to £40,800
Opportunity to work with a recognised VAG brand
Career progression within a reputable dealership group
If you are an experienced Service Advisor looking for your next opportunity within a professional and supportive dealership environment, we would love to hear from you.
Service Advisor in Manchester employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobiqo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobiqo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobiqo:Your cover letter is your chance to shine! Tell us why you want to work at Jobiqo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobiqo!
How to prepare for a job interview at Jobiqo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
