At a Glance
- Tasks: Provide emotional support via digital channels like email, video calls, and live chat.
- Company: Join a trusted health and wellbeing network making a positive impact on millions.
- Benefits: Enjoy 25 days holiday, private medical insurance, and monthly incentives like weekends away!
- Other info: Experience a vibrant workplace with free breakfasts and social events every month.
- Why this job: Be part of an industry-leading team and help others while advancing your career.
- Qualifications: Diploma level 4 in Counselling and at least 12 months post-qualification experience required.
The predicted salary is between 28350 - 34650 £ per year.
Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be representing our Client who are a trusted health and wellbeing network making a positive difference in over 15 million lives, in their search to add a Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Digital Counsellor.
Job Overview
You will provide emotional support and guidance via digital mediums, primarily email, video call, live chat and SMS, to clients. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to all service users.
Day to Day Responsibilities:
- Providing an efficient and effective digital counselling service to all service users working in line with clinical governance.
- To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc.
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed.
- Responding to all web enquiries and tailor responses to meet individual requirements.
- Providing 'In the moment support' to service users via the Live Chat function and Live Video Calls.
Essential Skills and Competencies:
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
- 12 months post qualification experience.
- Registered member of the BACP.
- Relevant telephone experience.
- High level of computer literacy (MS Office, Word, Excel and PowerPoint).
Desirable Skills and Competencies:
- Accredited with the BACP or eligible for the accreditation process.
- EAP experience.
- Experience of working within a target driven environment.
Employee Benefits:
- BACP (or equivalent) membership and accreditation paid for.
- BACP CBD Hub.
- Up to £70 per month for supervision.
- Monthly incentives such as weekends away!
- 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service.
- Day off on your birthday.
- Cash plan for you (and your children, if any).
- Contractual sick pay.
- Private medical insurance after 5 years' service.
- Pension Plan and Life Insurance.
- Pension plan contributions increase after 5- and 7-years' service.
- Holiday season bonus after 3 years' service.
- Profit share scheme.
- Season ticket loan scheme after 6 months and successful completion of probationary period.
- Cycle to work scheme after 6 months and successful completion of probationary period.
- Access to Employee Assistance Programme.
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes.
- Discounted glasses/contact lenses prescription.
Digital Counsellor in Manchester employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Counsellor in Manchester
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Jobiqo. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Jobiqo.
We think you need these skills to ace Digital Counsellor in Manchester
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Jobiqo:Take some time to research Jobiqo and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Jobiqo
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Jobiqo's values and approach.
